I was dead wrong.
I always thought I was an A+ delegator...
I'm more like a D+.
So in the effort of sucking less, I've adopted 2 frameworks to delegate:
1) Eisenhower Matrix
A simple 2x2 that tells you WHAT TO DELEGATE.
Left: non-urgent
Right: urgent
Top: important
Bottom: not important
Create your to-do list and then start dropping tasks into the correct box.
Important/Urgent: You do
Important/Not urgent: You delay or delegate
Not important/Urgent: You delegate
Not important/Not urgent: You delete
2) Six Levels of Delegation
A simple system that tells you HOW MUCH TO DELEGATE.
Each level requires less work from you & more trust in them.
Level 1: Order taking
I give you an objective task. You do it.
- No nuance
- No critical thinking
- Pure rule-following
Level 2: Investigating
I tell you to research something. You consume, synthesize, communicate.
- Rule-following with a bit of judgement
Level 3: Advising
I tell you to research something. You look into it & provide a recommendation.
- There's enough trust to shortcut work & allow you to critically think
Level 4: Supervised Autonomy
I tell you to research something. You research and make decision. I just provide sign off.
- 95% of the decision process has been delegated
Level 5: Rule-based autonomy
I tell you to research something. You research & make decision. You don't need sign off unless a certain $ investment is required.
- You are fully autonomous other than with "high-risk" decisions
Level 6: Full autonomy
I tell you to do something. I go to sleep for a week. I wake up and it's done.
- 100% autonomy & complete trust
Scrappiness is a gift & a curse.
Why it’s a gift:
- you learn every skill before delegating
- it forces a default to action mindset
- you can stretch a dollar very far
Why it’s a curse:
- creates a scarcity mindset that’s not always helpful
- you risk taking on low leverage tasks
- you feel every part of the emotional rollercoaster
I’m often asked by early-stage founders & CEOs: “how should I think about hiring a COO?”
After joining Stitch Fix as our COO when we were sub 10 employees, and having seen many founders go through this decision, I’ve developed a list of best practices and questions to consider:
Remote work is pure performance/dashboard management culture, no bullshit or fat. Ruthless accountability to performance. This scares mid-managers, old guard HR, meeting/butts-in-chair Lumbergh-esque types who care more about TPS reports & power than results. You ship, or else
I'm having lots of conversations with founders who are thinking about raising their next round and aren't clear on what metrics will set them up for success.
This post from @lennysan is a great one and roughly tracks with what I'm seeing in the market: https://t.co/HYkeFq0Vch
Listening is a highly underrated leadership skill and, contrary to popular belief, one of many reasons why introverts make incredibly effective leaders.