Luxury isnโt one market. Itโs a collection of very different emotional promises.
Some guests want familiarity.
Others want transformation.
Some seek impeccable execution.
Others crave discovery.
#LuxuryTravel#Hospitality#Hotels#BrandStrategy#Marketing
Four Seasons president and CEO Alejandro Reynal joined HBR editor at large Adi Ignatius to explain the three leadership practices behind Four Seasons' legendary customer service: hire for attitude, train for skill, and build a culture where people are empowered to deliver authentic, unscripted care.
HBR Executive subscribers can watch the full video here: https://t.co/lB3Ob4HB9T
Eli Lilly has struck a deal to buy mental-health-focused AtaiBeckley for an initial $2.8 billion, continuing the drugmakerโs recent buying spree. https://t.co/C6X2UJZnOo
The rise of GLP-1s has transformed Eli Lillyโand the pharma industry as a whole. We explain why investors now value the company more like a tech giant than a drugmaker https://t.co/KY3LKd7U4O
Asia is shaping the future of digital assets. Explore 3๏ธโฃ trends in the region: https://t.co/AbiNYGyW80
๐ Growing adoption: 9 countries in the top 20 for global crypto use.
โก๏ธ Forward-thinking regulations in Singapore, Hong Kong, and beyond.
๐ Major banks are stepping up with innovative custody solutions.
What a week with #workinggenius!
1. "The 6 Types of Working Genius" book is officially out.
2. We had an amazing Book Launch Premiere at @NorthPoint.
3. So many of you shared your #workinggenius story.
Link in bio to order your copy if you're looking for more joy at work.
Twitter will be forming a content moderation council with widely diverse viewpoints.
No major content decisions or account reinstatements will happen before that council convenes.