Mike McDonald

Senior Firmware Apps Engineer
@Ledger Embedded Systems 🖥️| Cybersecurity 🧠| Turning code into power & protection 💻🔥

[Mike McDonald @MicroYRG]

Hi @MatrixDebrief👋Ledger support here. We’re sorry to hear about the trouble you’re experiencing with your wallet. Kindly follow back and send a DM regarding this, I’ll look into it and help you get it fixed right away.

[MatrixDecoded @MatrixDebrief]

@Ripplesinwales @Ledger My flex is stuck on some OS updating screen and I can’t reset it, unlock it, turn it on or off… it’s wild.

Makes you really wonder how important that recovery tile is, and what that plan was from the get go

[Mike McDonald @MicroYRG]

Your USDT is still safe on the blockchain. We can fix this and get your full balance back on screen — we just need to check a few details.

Follow back and DM me your public address and which Ledger Live version you're on. We'll sort it out together.

[Shahzan Hussain @shahzzannn]

Yesterday, I turned on my Ledger wallet and tried to transfer a payment of $4,050. When I attempted the transaction, it showed as failed. After the payment failed, Ledger Live prompted me to update the wallet application.

I proceeded with the update, which took around 10–20 minutes to install. However, after the update was completed, I noticed that the $330,000+ worth of USDT (TRC-20) that had been stored in my wallet was no longer showing. Instead, my Ledger Live account was only showing $4.95.

I have been using a Ledger Nano S Plus hardware wallet, and I had been storing these funds on it through my MacBook for more than 2–3 years. The funds were there before the update, but immediately after updating Ledger Live, they were no longer visible.

I am extremely concerned because it appears that my entire balance of more than $330,000 in USDT has disappeared/stolen after the Ledger Live update. I need an urgent investigation to determine what happened to my funds and whether they can be recovered.

#ledger #ledgerlive #crypto #usdt #tether #trx #twitter #x #usa #france #ledgerwallet #hardware #hardwarewallet #help #support

[Mike McDonald @MicroYRG]

Hi @shahzzannn👋Ledger support here. We’re sorry to hear about the trouble you’re experiencing with your wallet. We get it — that's terrifying. But here's the truth: your funds aren't gone. This is a known display glitch after Ledger Live updates, especially with TRC-20 tokens.

[Shahzan Hussain @shahzzannn]

Yesterday, I turned on my Ledger wallet and tried to transfer a payment of $4,050. When I attempted the transaction, it showed as failed. After the payment failed, Ledger Live prompted me to update the wallet application.

I proceeded with the update, which took around 10–20 minutes to install. However, after the update was completed, I noticed that the $330,000+ worth of USDT (TRC-20) that had been stored in my wallet was no longer showing. Instead, my Ledger Live account was only showing $4.95.

I have been using a Ledger Nano S Plus hardware wallet, and I had been storing these funds on it through my MacBook for more than 2–3 years. The funds were there before the update, but immediately after updating Ledger Live, they were no longer visible.

I am extremely concerned because it appears that my entire balance of more than $330,000 in USDT has disappeared/stolen after the Ledger Live update. I need an urgent investigation to determine what happened to my funds and whether they can be recovered.

#ledger #ledgerlive #crypto #usdt #tether #trx #twitter #x #usa #france #ledgerwallet #hardware #hardwarewallet #help #support

[Mike McDonald @MicroYRG]

the default list — but we can easily help you add it so you can see and manage your balance without any issues.
Follow back and DM me which network your $BILLY is on and your Ledger model. I’ll walk you through getting it set up and visible in no time.

[Billy @billycoin4ever]

@Ledger so it's possible to hold $billy in ledger?

billyons

[Mike McDonald @MicroYRG]

Hi @billycoin4ever👋Ledger support here. $BILLY is supported on Ledger as long as it's on a compatible network (like Ethereum or Solana). You can hold it securely just like any other token.
Sometimes it doesn't show up automatically in Ledger Live because it's not on —

[Billy @billycoin4ever]

@Ledger so it's possible to hold $billy in ledger?

billyons

[Ledger @Ledger]

Trait of a highly intelligent person:

Stakes their vested TON directly from Ledger Wallet via @P2Pvalidator

[Mike McDonald @MicroYRG]

Hi @LANDIGlobal👋Ledger support here. Are you experiencing issues with your ledger wallet?

[BTC MAXI @LANDIGlobal]

@Ledger @P3b7_ @_pgauthier @DonjonLedger you are making it very difficult for me to stay with your wallet and I have 3 of them (1 Stax and 2 Flex). Like what in the actual fuck? You had a hack? Granted you repaired it but I don’t want to wake up one day and find my BTC gone!!! And I just bought another ledger Flex! I’m a BTC only guy! But you’re really tempting me to go in the direction of @foundationHQ

[Mike McDonald @MicroYRG]

There’s a fix that'll stop the bricking and save you from reinstalling everything next time.
If you follow back and DM me your device model and firmware version, I'll send you the exact steps to sort it out. No fluff, no generic advice—just what works.

[CRypt0ph3r @Krypt0ph3r]

@Ledger @ETH_Daily Every time I update the firmware I pray to Jesus. It's such a shit show. It goes into update mode and bricks until I connect a USB cable. I have to reinstall every app every time. What a nightmare.

[Mike McDonald @MicroYRG]

Hi @Krypt0ph3r👋Ledger support here. That update nightmare you're dealing with? We've seen it before and we know exactly why it's happening. It's not you—it's a specific quirk with how your device and computer are talking during the install.

[CRypt0ph3r @Krypt0ph3r]

@Ledger @ETH_Daily Every time I update the firmware I pray to Jesus. It's such a shit show. It goes into update mode and bricks until I connect a USB cable. I have to reinstall every app every time. What a nightmare.

[Mike McDonald @MicroYRG]

I can absolutely help you fix this and get those new wallets added without any deposits required. No need to jump to Rabby—we’ll get this sorted.

For a quick fix,Follow back and DM me and I’ll personally walk you through it step by step. You’ll be up and running in no time!

[Degen (permabull arc) @DegenCT]

cant add my other eth wallets on @Ledger because i transferred my funds out from the first wallet i created and they wont add new accounts till you deposit to the first. wtf is this horrible design? at this point im just better off creating rabby accounts instead because wtf

[Mike McDonald @MicroYRG]

Hi @DegenCT👋Ledger support here. Ledger Live doesn’t lock you out of adding new ETH accounts based on the first one having a zero balance. That’s not by design, so something else might be going on (like a sync glitch or derivation path quirk).

[Degen (permabull arc) @DegenCT]

cant add my other eth wallets on @Ledger because i transferred my funds out from the first wallet i created and they wont add new accounts till you deposit to the first. wtf is this horrible design? at this point im just better off creating rabby accounts instead because wtf

[Mike McDonald @MicroYRG]

Hi @mrc_arte👋Ledger support here. Are you having issues with your ledger ?

[M R C @mrc_arte]

@MuseFacktory How long do we have to claim for? My assets are on my ledger and am struggling to find it currently 🙄

[Mike McDonald @MicroYRG]

Kindly follow back and send me a DM, I’ll look into it and help you get it fixed right away.
It’s a minor issue that can be fixed from your end.

[Mike McDonald @MicroYRG]

Hi @WazzCrypto👋Ledger support here. We’re sorry to hear about the trouble you’re experiencing with your wallet. It must be a synchronization error on your device firmware, to fix this all you need to do is to manually synchronize your wallet device.

[Mike McDonald @MicroYRG]

I can definitely help you get everything set up on your device so you can start sending and receiving USDC on Arc with full self-custody security!
For personalized step-by-step assistance, follow back and DM me—I’ll make sure your device is ready to go!

[ngan_Mikehubi @mikehubi39]

@arc @Ledger Is the device firmware update rolled out globally for all product models yet?

[Mike McDonald @MicroYRG]

Hi @mikehubi39👋Ledger support here. Yes, the firmware update enabling Arc and USDC support on Ledger Live has been rolled out globally and is available for all our product models—including Nano X, Nano S, and the newer Stax/Flex series.

[ngan_Mikehubi @mikehubi39]

@arc @Ledger Is the device firmware update rolled out globally for all product models yet?

[Mike McDonald @MicroYRG]

Hi there @Lucke_twitt👋Ledger support here. Are you having issues with your ledger ?

[L.B. @Lucke_twitt]

@bitcoinwell I have the same issue, Ledger is a poor quality brand, isn´t obvious that we buy this device to store for years? they made this devices for a few months, in the other hand i have a trezor one still functiononig without issues since several years, i never gonna buy a ledger again

[Mike McDonald @MicroYRG]

Hi @Krzyszt54956788👋Ledger support here. Are you having any issues with your ledger? Do you need help ?

[Krzysztof @Krzyszt54956788]

@Mikey_Satoshi czyli trzeba pobrac na nowo aktualizacje Ethereum na Ledgerze? Podłaczyć się do aplikacji Ledgera i to wykonać?

[Ledger @Ledger]

What happens when you put Ledger in a room full of Cambridge students who are concerned about their digital future and want to understand self-custody?

They don't just listen. They ask the hard questions.

This is what Ledger N3XT looks like in practice.

[Ledger @Ledger]

What happens when scams are constantly evolving but your device firmware stays stagnant?

Here's why it's important to update your firmware.