Michael Kellar

[Michael Kellar @mikekellar]

@SFMTA_Muni thanks for making sure I was late for today’s giants game by falsely telling me a bus was gonna show up that didn’t. What a joke that yall make owning a car so tough and you can’t even give honest information about busses. What a poorly run org.

[Michael Kellar @mikekellar]

@AMCHelps love that y'all scammed me into signing back up for A List by pulling a bait-and-switch on seeing Thunderbolts and waiting till after I'd signed up to tell me the movie wasn't A List eligible. And you wonder why people don't go to movies anymore...

[Michael Kellar @mikekellar]

@Xfinity I did all those steps. Nothing. Nobody ever reached out for me and y'all are still making me pay for services for a deceased relative

[Michael Kellar @mikekellar]

@Xfinity I'm trying to cancel services for a deceased relative. And y'all are making me go through a million hoops. Really showing your true colors

[Michael Kellar @mikekellar]

@SutterHealth Oh man, I definitely ruffled some feathers today. I got a stern "talking to" by someone very serious sounding at Sutter Health. I've honestly never gotten to that place with a company before. I didn't even know it was a protocol. Wouldn't it be easier to just fix the msitake?

[Michael Kellar @mikekellar]

@SutterHealth y'all keep fraudulently billing me. WTF?? I'm over a month into this, and I'm now cold calling executives at Sutter whose numbers I track down. Just saying, I don't think your COO Kate Baust was too happy about me calling her...

[Michael Kellar @mikekellar]

@SutterHealth my calls, reached back out to me. She attempted to blame my health insurance, but then did say the problem had been fixed, and so now we're almost back to where we were a couple weeks ago when you first contacted me. Still slightly worse, but hopefully improving?

[Michael Kellar @mikekellar]

@SutterHealth was really quite sympathetic and helpful. Within a couple hours of talking to her, the member of your escalations team who seemed to have made my problem even worse (which has all stemmed from a blatant billing error by the provider) and had been avoiding

[Michael Kellar @mikekellar]

@SutterHealth Eventually, after cold calling/emailing a number of Sutter execs (including a very pissed off and rude COO named Kate Baust as well as the CEO David Cheney, who is out of office till next week), I did get in touch with the VP of managed care, Melissa Brandt, who

[Michael Kellar @mikekellar]

@SutterHealth Whatever that member did actually made the problem worse. Not only was I not refunded the money I was told I'd been charged erroneously, but I then was charged an additional erroneous amount. I tried calling and leaving voicemails with that individual for 2 days

[Michael Kellar @mikekellar]

@Xfinity @shotta504 ACTUALLY HAVE HUMANS YOUR CUSTOMERS CAN TALK TO.

This. Is. Not. That. Hard.

[Michael Kellar @mikekellar]

@Xfinity @thirstykerstyy How about just allow paying customers to speak to actual humans instead of treating us like trash?

[Michael Kellar @mikekellar]

@Xfinity @ProjectMyriad @XfinitySupport No they aren't. Calling during business hours just gets you stuck in an endless automated menu.

[Michael Kellar @mikekellar]

@Xfinity @mccellarangel @XfinitySupport This is such a lie

[Michael Kellar @mikekellar]

@discord watches Tucker Carlson

[Michael Kellar @mikekellar]

@discord likes games that end in ties

[Michael Kellar @mikekellar]

@discord hates puppies

[Michael Kellar @mikekellar]

@discord someone is trying to hack my account and you aren't allowing me to delete it. Why do you suck?

[Michael Kellar @mikekellar]

@FBI I tried reporting a scam on https://t.co/TYzQBLiPi5 and the form was broken and wouldn't submit. I've been trying to do it over the phone, but I keep getting transferred to endless automated menus. Please make it easier for citizens to help.

[Michael Kellar @mikekellar]

@TeamYouTube youtube tv isn't working and y'all aren't responding to support calls????