Michael Feinberg

Founder & CEO @ ResolvedCX | Bootstrapped Entrepreneur, Effective Altruist, Baker, and Goldendoodle Dad 🐾

[Michael Feinberg @mikesbootstrap]

When I was in my mid-20s, I worked for 3 Years at Bridgewater Associates, the world’s most “principled” Hedge Fund. I had some good experiences and some bad, but one big takeaway is that there is a ton of value to sharing your own principles.

[Michael Feinberg @mikesbootstrap]

@ceonyc Heading over there now!

[Michael Feinberg @mikesbootstrap]

@FaheemSiddiqi On the CX side, they literally bought @kustomer last year. So all ready to go.. at this point not really clear why they acquired a CX platform.

[Sergio Pereira @SergioRocks]

Studying people like Musk, Bezos, Gates, etc fills us with survivorship bias. Although very inspiring it can also be misleading.

Instead of studying billionaires, it's much more useful to study people like you who are 2 years ahead of you.

A few examples below:

[Michael Feinberg @mikesbootstrap]

@SergioRocks Great advice. I’m currently working on finding a couple mentors who have achieved what I hope to do over the next two years!

[Michael Feinberg @mikesbootstrap]

@ShaanVP Saw him live in October in @freestylelove . It was 🔥

[Michael Feinberg @mikesbootstrap]

@contraben @ShaanVP @contra So checked it out and seems cool, but how do I actually see people’s profiles to potentially hire? Maybe I’m just being thick but it’s not intuitive to me on mobile..

[Michael Feinberg @mikesbootstrap]

Anyone else a Slack free tier power user? #LeanStartup

[Michael Feinberg @mikesbootstrap]

@michaelargast How?

[Michael Feinberg @mikesbootstrap]

@NickPrijic @eliweisss Whoa- 75 agents in house. Nice work! If you’re open to it, happy to have you trial a few agents for a month from my team for free. Could join in your next training class. Shoot me a DM if you’re interested.

[Michael Feinberg @mikesbootstrap]

@eliweisss @JeremiahPrummer Yeah I actually agree with this too. Early on, you don’t know how to handle everything, so how can someone outsourced figure it out? We generally only start working with companies that have at least 1 FT CX rep in house. Need that clear and available escalation point.

[Michael Feinberg @mikesbootstrap]

@eliweisss I get it- there’s a lot of bad outsourcing companies out there. We do all engagements month to month so if it’s not working, company can move on. Most companies we talk to figure it’s worth a try and then find their new agents do AWESOME work. And then we scale up with them!

[Michael Feinberg @mikesbootstrap]

@eliweisss The customers that we’re helping aren’t less important. We’re just able to help them with SOP which means we can make sure their treated the same as they would be if the internal team handled. And bringing us on typically substantially improved reply times.

[Michael Feinberg @mikesbootstrap]

@TheStalwart “To start the year” is a little arbitrary no?

[Michael Feinberg @mikesbootstrap]

To be fair NYT data team has tried to do this, but has ended up with something pretty weak at this point. Anyone seen anything out there that does this well?

[Michael Feinberg @mikesbootstrap]

In the latest Shit you don’t learn in school podcast, @stephsmithio dives into tail risks and how it effects our lives. Got me thinking- who wants to create a good, dynamic website to measure a person’s tail risk of COVID?
Late night 🧵

[Steph Smith @stephsmithio]

Likelihood of death:

Everest ascent
> Waking @ 90
> BASE jumping
> Day of birth
> Giving birth
> Using MDMA
> Skydiving
> Marathon
> Waking @ 45
> Scuba diving
> 48h in NYC
> 1h in coal mine
> Eating 1k bananas
> Driving 230mi
> Walking 20mi
> Day of skiing
> Kangaroo encounter

[Michael Feinberg @mikesbootstrap]

Is my assessment of these risks logically consistent? No idea! Would love to know.