Fun session with the tax team today process mapping! I’m no tax expert, but by using different colors to bomb the map it’s easy to see where most of the waste is! The green notes will turn into Kaizen cards and we’ll document progress using A3. @mirandaCCFci#theccim#ccfinance
Patient Financial Advocates are spread out across the enterprise and still come together as a team to make improvements using their electronic kaizen boards! So far they have implemented 42 improvements and saved 52 hours per month for their department! #theCCIM
Customer Service leaders practicing process standard work using the LEGO exercise! Not having all the information you need to do your job can decrease the chances of a consistent outcome #CIFinance