..because *support* for the products is deeply lacking customer focus. I don't even feel like re-ordering a new device for fear of dealing with lackluster support in case there's another issue.
Please DM me if you want the Support Case for more details.
4/4
@AskWithings Really bad experience with Withings:
I bought a #Withings#Scanwatch2 on Dec-2 (delivered on 9th, not 1-day-shipping as advertised) which turned out to not be able get charged at all when I put it to charge for the first time a few days later.
1/4
I really wanted to like the watch; issues happen, but Support should be able to quickly resolve or at least replace such a recently-bought non-functioning device! At this time, I cannot recommend Withings to my friends or family - not because your products aren't good...
3/4