Pretty disappointed with lack of customer service at @Airbnb. Never could reach anyone. By contrast I could talk to a person at @HiltonHotels for immediate help. Realizing hotels are better and cooler after all.
@AirbnbHelp Cancellation reasons on Airbnb app has to be 240 characters or less? Really? I think in order to work efficiently, you guys really have missed the big picture. Apparently customer satisfaction has no meaning to @Airbnb.
@AirbnbHelp Re Covid-cancellation policy, why the arbitrary 3/14 date? If I booked last week, but someone caught Covid this week and we can no longer go, that’s not covered?