Ex-corporate Process/CX designer. Running a publishing house and LegacyKin with AI as my team. Posting the real numbers: 95 to 500 followers in 30 days.
95 followers. I'm going to try to get to 500 in 30 days, and post the number every day.
I left corporate IT to build my own businesses. I run a publishing house and LegacyKin with AI as my team. Making content is easy now. Getting anyone to care isn't: my best post this week reached 1,700 people and got 2 likes.
So for 30 days: 5–6 posts a day, 50 replies a day, and every evening the real number, plus what worked and what didn't.
If I miss, you'll see that too.
Day 1: 95.
My best post this week reached 1,700 people. Two of them liked it.
My posts usually get about 120 views. This one, about keeping a human check in my AI content workflow, did 14 times that. Then: 1 reply, 1 repost, 2 likes.
Reading it back, I can see why. It ended on a neat line everyone could nod at, and nobody had a reason to answer.
So from now on my posts end on something you could argue with. Feel free to start with this one.
chatbots are just phone menus that type back.
"press 1 for billing" became "i can help with that!" followed by three answers to a question you didn't ask.
i used to design customer journeys. the whole point was getting people to the right person faster. most support bots are built to do the opposite.
@mindsetmachine Just breaking the habits won’t be enough, you need to find a direction. With better habits and on a right track will do wonders for your journey.
@GMFinX I have JISA for my daughter. It scares me too. But I am investing time in building better habits so when time comes, I know she will make the right choices.
Agree with the point that first both ISAs should be maxed and when there is spare cash then it should go to JISA.
That's a good question. Well it's all about trade-offs. If it's simple text issue and looks quicker to fix it manual then I do it myself and update the sheet. It's a judgement call basically. If it's bigger fix and involves multiple artefacts then changing it in the sheet to update all in one go is better option.
The job AI saves me most time on isn't writing. It's copy-paste.
My content pipeline: Claude drafts from my rough notes into a Google Sheet. I edit every line there. Canva builds the designs, I check each one, and they go to Metricool to schedule.
I used to copy 41 captions and images from Canva into a scheduler by hand every week. About six hours gone.
The two jobs I don't hand over: reading the sheet, and looking at every design before it goes.
re-founding is easier for a billion-dollar company than for a person.
they have a board, a strategy team and a press release.
you have a mortgage, a job title you’re used to, and nobody telling you the old way stopped working.
i left corporate IT to rebuild from scratch. nobody told me to. that was the hard part and it still is.
20 years ago, my friend Brian and I founded HubSpot.
We were in a tiny office right at CIC (iykyk) on the MIT campus where both of us met and had gone to grad school. (shown below).
Today, 20 years later, we are refounding HubSpot.
Thrilled to share that @bhalligan is returning to HubSpot as CEO.
My deepest thanks to Yamini Rangan. She is one of the smartest and hardest working people I know and cares deeply about our customers and partners. She helped take HubSpot from 100,000 customers to over 300,000 customers and has worked tirelessly to help them grow better. She has my best wishes and eternal support.
Brian and I, along with thousands of HubSpotters across the globe are going back to the basics. Rethinking and reimagining what HubSpot can be in this new AI age.
We are partnering with Duncan Lennox who has been promoted to president of product to help write this next chapter. We will be creating the world's first Customer Relationship Harness and accelerating our vision of Headless HubSpot (stay tuned).
Our mission is to help millions grow better.
20 years ago, it was about helping organizations leverage inbound marketing. Today it is about helping them leverage AI.
I am super-excited about this refounding and the road ahead for HubSpot. We will surely make mistakes (I'd be worried if we didn't). But I can already feel the personal excitement.
Thank you to all our customers, partners and extended community.
Cheers.
#HubSpotRefounding #FoundersMode
That's where we have come to - if AI is not part of the flow then it's not an "interesting/innovative" product. But rightly so, AI is making things fast and cheap to run so on the business economics basis only, product will either struggle to find customers (at the price point) or struggle to be profitable.
@SahilBloom Listening is such an underrated skill and applies to both - personal and professional life. Listen to improve your personal relationships. And listen to your customers to improve your professional relationships.
He has been the rockstar but his resignation would imply there is more to the story and it will get juicier in next few days.
What a time to be alive, one person carrying the whole AI industry and now he is booted out.