Ted Mitchell

All views, posts and opinions shared are my own. Unless they are quotes, retweets, or links, natch.

[Ted Mitchell @MrTedMitchell]

#AI for #CX is essential but complex. To succeed, you need a trusted partner. 🤝

At @Five9, we don't just deliver AI-powered CX products — we help you create a custom AI roadmap and guide you every step of the way.

Learn more: https://t.co/YxV7LbuLog

#Five9AI #TheNewCX

[Ted Mitchell @MrTedMitchell]

Huge congratulations to @ButterbaughJake, our SVP of the Global Partner Organization, for being named one of @ChannelFutures' Top UC/Contact Center Leaders for 2024! 🎉

We're proud to have you on team @Five9!
#CustomerExperience #PartnerSuccess https://t.co/9ROZHdBmR2

[Ted Mitchell @MrTedMitchell]

@Five9 is excited to announce that GenAI Studio has been recognized as a Best New Product by the prestigious 2024 @BigAwards for Business. 🎉

Read the full press release: https://t.co/tgRGXxzKtw

#TheNewCX #AI #BIGAwards #BusinessIntelligenceGroup

[Ted Mitchell @MrTedMitchell]

@Five9 today announced the latest release of the @MicrosoftTeams UC Integration with bi-directional presence to enhance agent-expert communication and accelerate resolutions for more complex customer requests. #PartnerPowered #CX #UCaaS https://t.co/Q6Zqe32gEL

[Ted Mitchell @MrTedMitchell]

📢 #GenZ wants the best of both worlds! 60% prefer #AI for quick customer service fixes but still value human help for complex issues, according to a @Five9 survey.

Are brands getting it right? Share your thoughts! 👇 https://t.co/kHGEFrs1Cy

[Ted Mitchell @MrTedMitchell]

#TheNewCX is where AI Agents and Human Agents work hand in hand to deliver hyper-personalized and effortless customer experiences.

Enda Murphy, CTO of @US_Rad shares what The New CX means to him. https://t.co/lR3jUoyCuu
#CustomerSuccess @Five9

[Ted Mitchell @MrTedMitchell]

We put our AI-powered insights into a golf club and played against #Five9Ambassador, @MaxHoma.🏌🏻⛳

See it go down at https://t.co/tSbbH5fihV
@Five9

[Ted Mitchell @MrTedMitchell]

We're excited to announce that Foundry's @Computerworld has named @Five9 as a 2025 Best Places to Work in IT. 🏆

Read on:
#IT #BestPlacesToWork #LifeAtFive9 https://t.co/XfHJP3Em8X

[Ted Mitchell @MrTedMitchell]

✨ Available now: access the keynote sessions from #Five9CXSummit. Speakers include @Sony, @AlaskaAir, @ServiceNow, & more. Discover how #TheNewCX creates seamless, hyper-personalized journeys powered by #AI and human expertise. #CustomerExperience @Five9 https://t.co/21LkY6ACMQ

[Ted Mitchell @MrTedMitchell]

@TruConnect partnered with @Five9 to implement practical #AI during the pandemic. Read the case study to see how the business reduced handle time by 30 seconds, saved 7.5% in the first year with Agent Assist, & more.
#CustomerSuccess https://t.co/XJXqdrWj8M

[Ted Mitchell @MrTedMitchell]

#GenerativeAI has transformed #CX — have you made the shift? With Five9 Genius AI you can customize general-purpose, off-the-shelf generative AI models for your needs, ensuring responsible AI grounded by precise control & trusted data. Learn how:
#TheNewCX https://t.co/5IA4HSzNfa

[Ted Mitchell @MrTedMitchell]

Who misses #Five9CXSummit? We do! ✋

From inspiring keynotes to groundbreaking innovations, this year's event brought together the best in #CX.

#TheNewCX #CustomerExperience @Five9

[Ted Mitchell @MrTedMitchell]

@Five9 combines industry-leading #AI with human ingenuity to deliver seamless, intelligent, proactive engagements, redefining interactions—empowering agents, elevating satisfaction, & driving loyalty & growth. #TheNewCX starts HERE. https://t.co/CAhH3eW5Bv

[Ted Mitchell @MrTedMitchell]

AI propels your CX and contact center by years, not months. The question is where, when, and how to deploy AI?

Learn how to make AI work for you with @Five9 Genius AI:

#TheNewCX #GenerativeAI #CustomerExperience https://t.co/kT0DNlGATt

[Ted Mitchell @MrTedMitchell]

🌍 @Five9 and @KrispHQ are extending their partnership to deliver live #AI language translation, making customer interactions seamless across languages.

Discover how this innovation is transforming global #CX. #PartnerPowered https://t.co/MHi22E0lqp

[Ted Mitchell @MrTedMitchell]

In this #ZKast, Zeus Kerrevala, Founder and Principal Analyst at ZK Research, talks to six time PGA TOUR winner, Max Homa at the Five and Nine Golf Clinc and Scramble. #PGATOUR #Five9Ambassador #CXNation https://t.co/SoLgwZGV5L

[Ted Mitchell @MrTedMitchell]

🏥 @Five9 is partnering with @PerfectServe to transform hospital contact centers. Together, we're enhancing patient engagement and improving healthcare experiences with cutting-edge communication solutions.

Learn more:

#HealthcareCX #PartnerPowered https://t.co/JKWfyxpDK8

[Ted Mitchell @MrTedMitchell]

#AI for #CX is essential, but this technology is complex and rapidly evolving. Successfully implementing AI requires a trusted partner.
Let's build the future, together. 🌟 https://t.co/EX92alccAT
#CustomerExperience #CXInnovation #Five9

[Ted Mitchell @MrTedMitchell]

#TheNewCX empowers brands to deliver #AI-driven, hyper-personalized, seamless experiences at every stage of the customer journey.

Jon Davis, CTO of @TheIvyColle shares his thoughts on what The New CX means to him. https://t.co/9dKMnp2YDL

#CustomerSuccess @Five9

[Ted Mitchell @MrTedMitchell]

Meet the Five9 iron. The world's first and only club powered by hashtag#AI. It provides effortless contact on every swing. Even Max Homa is impressed. 🏌️ https://t.co/QfniISblQm

#Five9Ambassador