Aya Ito

Chic geek, likes cocktails, fashion, food, shoes, makeup and gadgets and fab adventures.....

[Aya Ito @msarterberry]

Trying to reserve seats @Iberia_en on an Avios reward flight when booked via BA is impossible. Plus you don’t really read my messages #iberia #CustomerServiceFail #avios #IAG #oneworldalliance

[Aya Ito @msarterberry]

@Nigella_Lawson @ValentineWarner Is this the scandi rhubarb cake recipe? I can’t find that anywhere anymore 🥹

[Aya Ito @msarterberry]

@DanteLabs please can you respond to my DM regarding test results?

[Aya Ito @msarterberry]

Utterly shocked and appalled at how @Airbnb_uk are treating their customers when they did not have a COVID-19 policy when many others have offered vouchers or cancellations no questions asked!! Disgraceful!

[Aya Ito @msarterberry]

@British_Airways I've been on hold for 55mins now after being automatically disconnected multiple times today.....I'm not able to amend my flight online either :(

[Aya Ito @msarterberry]

@British_Airways I can’t amend my booking online nor can I get through on the phone and your email response it useless, what am I supposed to do exactly??

[Aya Ito @msarterberry]

@Mango love your boots but why would you send me a pair both for the right foot!! 🤪 #onlinedeliveryfail

[Aya Ito @msarterberry]

@lemilymartin I don’t think they go off!

[Aya Ito @msarterberry]

Utterly useless service from @UPS_UK. You really should learn more from @_kuronekoyamato about delivery and customer service. #delivery #badcustomerservice

[Aya Ito @msarterberry]

@UPS_UK - your customer service is atrocious! I asked for redelivery over 10 days ago but my items are still stuck at the pick up point.

[Aya Ito @msarterberry]

Never buying anything from @REISS ever again! Poor customer service and attitude to keep loyal customers happy 😡

[Aya Ito @msarterberry]

@REISS Your Customer Service is terrible and I still do not know where order is from last year!!

[Aya Ito @msarterberry]

@Timberland Your UK customer services is really terrible! Why make promises that you cannot keep?

[Aya Ito @msarterberry]

@Timberland_UK Please make sure that your CS team are trained to manage realistic expectations! Mismanaging expectations is not good customer service!

[Angelica Malin @jellymalin]

Omg the company who were 3 MONTHS overdue paying me just emailed me asking me not to tweet at them asking about the payment. What a world we’re living in where I have to protect their feelings over my right to the money I’m rightfully owed 🤔

[Aya Ito @msarterberry]

@Timberland_UK The zipper on the boots I bought during Black Friday weekend is already broken!! I went to Westfield but they were not very helpful at all😟 I bought them for a trip this weekend as well

[Aya Ito @msarterberry]

@SohoWala I emailed you regarding dinner tomorrow but no response, do you have availability please?

[Aya Ito @msarterberry]

@SabrinaGhayour @ObsFood Gorgeous!! Love the dress!

[Aya Ito @msarterberry]

@Space_NK will you be stocking the Nars holiday 2018 Hot Tyrst palette?

[Aya Ito @msarterberry]

@BlacklockChops I want to book a table for your Shoreditch branch this Sat!