Natalie Calvert

Founder HuddleCX helping Leaders to Transform Customer Experience and Employee Engagement | Family❤️

[Natalie Calvert @NatalieCalvert]

#NewProfilePic

[Natalie Calvert @NatalieCalvert]

@CXAccelerator @Genesys Hey Nate… Systems are great, but the real magic happens when a brilliant human being shows up for the customer. Happy days! ���

[Natalie Calvert @NatalieCalvert]

Imagine what £289 million savings you could improve
Customer service
Employee benefits
Skills

Or start to build loyalty and eradicate
customer frustration and complaints.

PS: and even Tax @RachelReevesMP

[Which? @WhichUK]

Bad customer service isn’t just about hanging on the phone for long periods, it also costs money. A lot of money!

Our research reveals that poor customer service cost energy and broadband customers £298 million a year.

https://t.co/PJfv8UiQbj

[Natalie Calvert @NatalieCalvert]

Fabulous eve at the #BBEA24
Huge congratulations to all the finalists and winners and the very special @SarahAustinEnts for running the UK no1 Business Awards.

Thank you for the lovely gift too 🥰

@trinnylondon
@itsanitarani
@bbexawards

[Natalie Calvert @NatalieCalvert]

And drum roll….the winner is @westspringit
👏👏👏👏👏

#BBEA24

[Natalie Calvert @NatalieCalvert]

🚀What a privilege!!🔥

I am excited to be presenting The Customer Loyalty Award at The Lloyds British Business Excellence Awards.

The Grosvenor Park Lane, London will be packed to the roof with business leaders from every type of British Business.

And the winners are…
#BBEA

[Natalie Calvert @NatalieCalvert]

🚀What a privilege!!🔥

I am excited to be presenting The Customer Loyalty Award at The Lloyds British Business Excellence Awards.

The Grosvenor Park Lane, London will be packed to the roof with business leaders from every type of British Business.

And the winners are…
#BBEA

[Natalie Calvert @NatalieCalvert]

@JamesHandscombe I wish you a speedy recovery! My empathy with any breaks is off the scale 💪🏻💪🏻

[Natalie Calvert @NatalieCalvert]

Love the rawness, power and sheer fun from Adele

[Adele Access @AdeleAccess]

Today, @Adele accepted the @THR Sherry Lansing Leadership Award.

If you want to cry, laugh, feel empowered and inspired, please watch Adele’s speech ♥️

#WomenInEntertainment

[Natalie Calvert @NatalieCalvert]

Great evening at the amazing #BBEA!

As an Advisory Board Member I am very proud of the team that work hard to deliver the best awards in the UK.

Above all the finalists and winners are remarkable businesses. Congratulations to all 🏆
@bbexawards
@LloydsBankBiz
@SarahAustinEnts

[Natalie Calvert @NatalieCalvert]

🏆And the winner is …

Tomorrow night the 💫Lloyds Bank British Business Excellence Awards celebrate the very best of British Business.

Good luck to all the finalists, you’re all winners🏆

#BBEA23
@SarahAustinEnts
#BusinessGrowth
#BusinessAwards
#UK
https://t.co/iMbMCFol6O

[Natalie Calvert @NatalieCalvert]

I can so relate to this.

Happy Friday everyone.
Be safe, be well x

[Tansu Yegen @TansuYegen]

The American kestrel's head stabilization technology allows it to stay focused on prey while on the move 🤔

[Natalie Calvert @NatalieCalvert]

💔

[Yael Bar tur @yaelbt]

This is Ariel Zohar.

Today he stood alone, the only one left, and buried his entire family that was executed by terrorists in Kibbutz Nahal Oz. His mother Yasmin, his father Yaniv, and his sisters Tchelet and Keshet.

Ariel, not yet 13, went for a jog that morning and was saved from the massacre.

[USA Lacrosse Magazine @USALMag]

BREAKING: IOC Executive Board accepts @LA28 proposal to add lacrosse to 2028 Olympics, subject to final vote at upcoming IOC Session in Mumbai

@WorldLacrosse | @USA_Lacrosse

[Rishi Sunak @RishiSunak]

We stand with 🇮🇱

[Natalie Calvert @NatalieCalvert]

Very proud of my old friend @ivor27 - he has so much for Wimbledon. A legend in his own lifetime 👏👏🚀

[AFC Wimbledon @AFCWimbledon]

This evening our Life Vice President Ivor Heller received his award for Freedom of the Borough of Merton.

Well deserved recognition for all of his service to our Club and our local community.

Here is his acceptance speech, with more reaction to come🏅

#AFCW | @ivor27 🟡🔵

[Natalie Calvert @NatalieCalvert]

2023/4: Opportunity to revamp #CustomerService, seizing tech's potential
@SundayTimes
❤️Appreciate being included in the article
#customerexperience #employeeexperience #leadership #change #askmehow #AI https://t.co/u60N6sqYMn

@TomHCalver
@thetimes

[Natalie Calvert @NatalieCalvert]

@TomHCalver @thetimes Great article @TomHCalver, thank you for inviting me to contribute.

We will never eliminate human interaction but let's make sure that #CustomerService is about the right help, at the right time by integrating clever tech, #AI & highly skilled people.

[Natalie Calvert @NatalieCalvert]

❤️2023/4: Opportunity to revamp #CustomerService, seizing tech's potential @SundayTimes

#customerexperience #employeeexperience #leadership #change #askmehow #AI

https://t.co/ymvkiqpwPe

@TomHCalver @thetimes

[Natalie Calvert @NatalieCalvert]

Yes 👍 great article. Hybrid working is mixing #WFH and #WFO
Flexible working is quite different, it’s about hours of work not so much where you work. Many confuse the two except the lawyers😳
ieYou can hybrid work in a flexible working arrangement.
#cx #HR #EmployeeEngagement

[Gartner @Gartner_inc]

67% of employees expect to work remotely at least once a week while only 38% reported doing so before the pandemic.

The desire for flexibility is here to stay.

Discover why flexible work boosts employee performance: https://t.co/EebR2yTbpC #GartnerHR

[Natalie Calvert @NatalieCalvert]

@ray_ban
I accidentally left your Covent Garden store with a pair of frames. 😳I am mortified, of course want to return them. I have tried calling but no reply,
I spoke to customer service, they told me to speak to the store 🤦🏻‍♀️Your website email didn’t work.
👉Advice please :)