Natasha Woolf

[Natasha Woolf @natasha_woolf]

@HansonsAuctions hi, you spoke about selling old blackberries on @PackedLunchC4 last week - do you have recommendations for specific websites to sell them on? Thanks

[Natasha Woolf @natasha_woolf]

@VirginActiveUK Not advised at time of cancelling which is the whole point. A member of your staff even agreed how wrong it was!

[Natasha Woolf @natasha_woolf]

@VirginActiveUK it’s not ok that you charge a months fees for cancelling without telling anyone this. Please advise how I can get a refund?!

[Natasha Woolf @natasha_woolf]

@VirginActiveUK How do I make a formal complaint? I also have paid to freeze my membership for the last 6 months which also seems hugely unfair if you’re then charging someone to cancel (without telling them)

[Natasha Woolf @natasha_woolf]

@VirginActiveUK That’s just not good enough. It should be on the app when you press to cancel or emailed. Even the membership person I spoke to at the club said it wasn’t right

[Natasha Woolf @natasha_woolf]

@OfficialFV I thought your systems were still down? I have dm’d you

[Natasha Woolf @natasha_woolf]

.@OfficialFV been waiting 6 months for our new bed to arrive which we were told would be no more than 3 months. Arrives this morning and it has marks on it. We’ve already dismantled our bed ready for the new one. How is this acceptable?!

[Natasha Woolf @natasha_woolf]

@OfficialFV still no reply from you and still receiving awful customer service...the same marked bed has now tried to have been delivered for the 3rd time!!! please direct me to your official complaint process

[Natasha Woolf @natasha_woolf]

@OfficialFV never got a response from you before and now 2 weeks later we’ve just been delivered the same bed (with marks all over it) as was previously delivered. Everyone is blaming your cyber attack for the incompetence but this is beyond shocking customer service

[Natasha Woolf @natasha_woolf]

Always quick to complain when there is bad customer service but want to give a shout-out to @easyJet for really good, efficient service when trying to get a refund for cancelled flights. Thank you 🙌🏻

[Natasha Woolf @natasha_woolf]

@lynakers1 @suzanneg1404 @OfficialFV Couldn’t agree more - totally awful to deal with and don’t understand how the systems can still be down

[Natasha Woolf @natasha_woolf]

@viking_chat Still not had my missing item or a response. Have had to call multiple times and was given an email address to send a complaint to and it bounced back. NOT GOOD ENOUGH

[Natasha Woolf @natasha_woolf]

@viking_chat absolutely awful customer service from you. Haven’t got an item I ordered 3 weeks ago. Have called 4 times and each time been told something different. Was told a manager was going to call me within 48 hours of my call to you on Monday and guess what - no call!

[Natasha Woolf @natasha_woolf]

@viking_chat would really appreciate some help rather than being told wrong information or ignored !

[Natasha Woolf @natasha_woolf]

@viking_chat really not impressed - part of my order arrived and was damaged so sent a replacement and still waiting on an item that was supposedly sent to the wrong parcel force depot and you’re not able to tell me when it’s going to be delivered. Not good enough

[Natasha Woolf @natasha_woolf]

@RoyalMail I posted something to be returned on 19th November and it’s not arrived and just says posted at branch when I track it. No way of getting through to anyone or the relevant help on your website. Please advise!

[Natasha Woolf @natasha_woolf]

@ASOS ASOS I need a treat 🤞🏻🤞🏻🤞🏻#SurpriseMeASOS

[Natasha Woolf @natasha_woolf]

.@easyJet I have waited on hold for 2 hours 45 minutes to be given a voucher which should have been able to do online. Said voucher can only be used to book anything over the phone meaning will have to spend another 3 hours on the phone to you. This is madness!!!

[Natasha Woolf @natasha_woolf]

@Ticketline please explain why I have received a refund for £60 not the £66 paid for a drive in event that you cancelled?!