@zarahussain999 You couldn't be anymore dense if you tried π
Brits legally entering a country and spending money boosting Spains economy as opposed to illegal immigrants coming in and bumming off of the tax payer π
Hope this helps
@EnergyOmbudsman The request was simple
Charge us for the rate we was meant to be charged for, especially as we have messages from live chat confirming the issue.
I think with you guys saying the review has been completed and "your are free to contact the ombudsman regarding any further concerns." Is enough of a suggestion you're not willing to take responsibility and left us no choice
@EnergyOmbudsman
@nated1991 Hi. My colleague hasn't stated that you need to refer this to the Ombudsman but since you advised her that you wished to take it to the Ombudsman she confirmed the account holder is welcome to do that if she feels it is necessary. Thanks, Heidi
So there we go even though we have all the evidence to prove that @BritishGas has been billing us wrongly for both rate one and two all this time they still insist were in the wrong and we need to go to the @EnergyOmbudsman
@BritishGas Right there! Yes, your usage is being recorded for single reads since you moved in, rest assured.
You are still charging us for double meter readings! Absolutely disgraceful customer service and to offer us a voucher just to avoid us taking it further is beyond disgusting
So @BritishGas wants to take us to court! For months and months going back and fourth about our readings. You've even admitted that the readings were wring and should have only be taking into account one of the readings and not both. We have screenshots to prove this
@BritishGas We will be taking this to our local MP and then further afield if we need to! We refuse to be ripped off especially when you've admitted to incorrectly telling us what readings we should have been taking months prior
@BritishGas You even sent an engineer out to change our meter and confirmed which reading we should be taking. BUT you still insist you want the full sum of money for the previous months even though you've confirmed both readings weren't meant to be taken into account
@ZackPolanski I really dont understand whats going on! You want to protect trans people whilst simultaneously encouraging the illegal migration of people that oppose trans people!! What an absolute shit show