Natalka Baranouskaya

[Natalka Baranouskaya @natqa345]

Booked an apartment through @bookingcom and ended up in a filthy, unlivable place. Stained mattress, dirt everywhere, disgusting kitchen. Would you stay here? Because I couldn’t. And @bookingcom refuses to take responsibility.
#Booking #BookingFail

[Natalka Baranouskaya @natqa345]

#Bookingcom refuses to help me after I was scammed by a fraudulent host.They ignore my evidence,dismiss my claims, and now refuse to discuss the issue further.Their 'customer support' only protects scammers,not travelers. Is this how you treat your users, @bookingcom?

[Natalka Baranouskaya @natqa345]

@bookingcom, why are you protecting scammers? I booked a filthy, unlivable apartment. The host refuses a refund, and https://t.co/EYPQqUFM2l ignores my complaints—both during my stay and now. My vacation is ruined,and I lost my money.
You let fraudsters get away with it.
#Booking

[Natalka Baranouskaya @natqa345]

@bookingcom The host is completely ignoring me and refuses to acknowledge any issues. I’m left without proper service and without my money. How is this fair?
I need a real solution, not just advice to contact an unresponsive host. Please escalate this case!
#Booking #TravelScam

[Natalka Baranouskaya @natqa345]

@bookingcom, help!
You confirmed that a refund should be issued for our booking, but the host refuses to process it, stating that they "do not provide refunds".
This situation is unfair, and we count on your support to resolve it.
Please take action! 😭
#Booking #TravelScam

[Natalka Baranouskaya @natqa345]

@bookingcom @bookingcom, this is unacceptable!
You previously stated that if the host refuses to cooperate, you can issue the refund directly and charge the property. Now you're saying you can't do anything?

[Natalka Baranouskaya @natqa345]

It has been 3 weeks since I first contacted @bookingcom, and still no resolution. I booked through your platform, trusted your service, and was left with a filthy, unlivable apartment. My vacation was ruined, and I’m still waiting for my refund. This is unacceptable! #BookingHelp

[Natalka Baranouskaya @natqa345]

I booked an apartment in Warsaw via @bookingcom for my vacation, but it was in terrible condition and extremely dirty. I contacted support, but they are not helping. My vacation is ruined, and I want a refund. Please assist! #Booking #CustomerService