Nest Support UK

Looking for help? Find us over on @googlenest.

[Nest Support UK @nestsupport_uk]

@isj556 Could you send us a DM with more information? We'd be happy to assist.

[Nest Support UK @nestsupport_uk]

@mcnux Thanks for the screenshot, Mike. Please give us a call when you are home so we can look in to it.

https://t.co/Bo226u07XG

[Nest Support UK @nestsupport_uk]

@StevePeckandson We've replied to your DM now.

[Nest Support UK @nestsupport_uk]

@FrancesMay1980 Your Nest Thermostat should be on Eco mode when you are away, provided it was set up to do that. Give us a call when you are home so we can get this investigated.

https://t.co/Bo226u07XG

[Nest Support UK @nestsupport_uk]

@ChrisTheDJ Overall, it is normal for the camera to be a bit warm. Can you send us a DM about what is happening on the app and with the camera? We'd be happy to assist.

[Nest Support UK @nestsupport_uk]

@johnjackson1000 Can you restart the Nest Thermostat and the app? On the Nest Thermostat display, select Settings > Reset > Restart.

[Nest Support UK @nestsupport_uk]

@Phil_S_UK Could you send us a DM with the details of your camera? We can look in to this for you.

[Nest Support UK @nestsupport_uk]

@pilchardfish Send us a DM with more info so we can look in to this with detail.

[Nest Support UK @nestsupport_uk]

@nagra__ We’ve identified the cause and are working on the solution. Thank you for your patience.

[Nest Support UK @nestsupport_uk]

@kalubanther Please visit this page for more information about how we handle data.

https://t.co/yaAPKn29mf

[Nest Support UK @nestsupport_uk]

@richardrhead Nest was not breached. Recent reports are based on customers using compromised passwords (exposed through breaches on other websites). That email was sent to all Nest customers.

[Nest Support UK @nestsupport_uk]

@DG4KH Are you getting any error messages? Could you send us a DM with more information? We'd be happy to assist.

[Nest Support UK @nestsupport_uk]

@jmgasso This email was sent to all Nest customers. Some customers were reusing passwords on multiple websites and their passwords became compromised. We recommend setting up two-factor verification to help eliminate this type of risk. https://t.co/RRJuKiGYsr

[Nest Support UK @nestsupport_uk]

@OneTrueThree Nest was not breached. Recent reports are based on customers using compromised passwords (exposed through breaches on other websites). Could you send us a DM with more information about the Two-Steps verification process issues that you are having? We'd be happy to assist.

[Nest Support UK @nestsupport_uk]

@hdurdle That seems odd. Can you try to restart the Nest Hello? See the instructions in the article below. If it doesn't improve, send us a DM.

https://t.co/dFFsbDmG48

[Nest Support UK @nestsupport_uk]

@keithbowditch Can you send us a DM with more information about what you are seeing there?

[Nest Support UK @nestsupport_uk]

@theDanSenter We are not sure we understand what you are looking for. Could you send us a DM with more information?

[Nest Support UK @nestsupport_uk]

@nicklock05 That seems strange. Have you tried scanning the QR code at the bottom of the device with the new phone? If it is still not working, please give us a call when you are home so we can troubleshoot.

https://t.co/Bo226u07XG