Brad Nice 👨‍💻

Technical Writer on Medium and Design Consultant of @ClickHelpNews. I tweet about #techwriting #webdesign #technicalcontent

[ClickHelp.com @ClickHelpNews]

AI is changing customer support — not by replacing humans, but by helping them work faster. With Agent Assist tools.
The result: faster resolutions, happier customers, less burnout.
Read more 👉 https://t.co/JJrVOo1ity
#CustomerSupport #AI #AIAgents #CX #CustomerExperience

[ClickHelp.com @ClickHelpNews]

Still sending users to a separate help page mid-task? That's where they drop off.
In-app help keeps guidance inside the product right where users need it.

Read more 👉 https://t.co/oe17qbcLfk
#InAppHelp #UserOnboarding #ProductAdoption #UX #TechnicalWriting

[ClickHelp.com @ClickHelpNews]

Your documentation exists, but AI tools can't read it.
When ChatGPT fetches your portal and gets a wall of HTML, it guesses. Sometimes it guesses wrong (confidently.)
The content is fine, the delivery isn't.
Read https://t.co/gDUKpRVWHs
#TechnicalWriting #AITools #Documentation

[ClickHelp.com @ClickHelpNews]

Architecture docs help teams align on system structure, decisions, dependencies, and future changes.
A practical guide to writing architecture documentation that’s actually useful 👉https://t.co/3yR88K14He
#TechnicalWriting #SoftwareArchitecture #DevDocs #Documentation

[ClickHelp.com @ClickHelpNews]

Developer docs aren’t just “nice-to-have.”
They’re core infrastructure for IT teams — just like CI/CD, observability, and security.
Learn how to build docs that reduce outages, speed up onboarding, and actually stay up-to-date 👉https://t.co/FB5Ng3lhVz
#DevDocs #DevOps #techcomm

[ClickHelp.com @ClickHelpNews]

Our April 2026 update is out 🚀
Claude and Cursor can now read and write your ClickHelp docs directly.
Plus API v2, Markdown export, language switcher, and more.
Read the details → https://t.co/uLHVzW0rw1

#update #clickhelp #ai #mcp #techcomm #technicalwriting

[ClickHelp.com @ClickHelpNews]

Creating software tutorials? Make them clear, structured, and actually useful 👇
✔️ Step-by-step approach
✔️ Visuals & interactivity
✔️ Beginner-friendly logic
Learn how to build tutorials users love: https://t.co/n9UX2btTwS
#techcomm #TechWriting #SaaS #Documentation #UX

[NASA @NASA]

And everything under the Sun is in tune 🎶

This image from the eclipse during the Artemis II lunar flyby captures a halo of light around the Moon. Scientists are still investigating if the glow comes from interstellar dust or the solar corona.

[ClickHelp.com @ClickHelpNews]

Still brainstorming in bullet points?

Best mind mapping tools in 2026: Miro, XMind, MindMeister, Coggle, MindManager, compared by features, AI, collaboration & free plans.

Full breakdown 👉https://t.co/tEF13wRTzm

#mindmapping #productivity #tools #AI #techcomm

[Elon Musk @elonmusk]

NASA Artemis passing close to the Moon

[ClickHelp.com @ClickHelpNews]

Are PRDs still relevant in the age of AI? 🤖
Short answer: yes — but they’re evolving.
AI helps with drafting and structure, but clear requirements still matter more than ever.
Read how PRDs are changing 👉 https://t.co/6O8EoCrikY
#PRD #AI #TechWriting #Documentation #techcomm

[ClickHelp.com @ClickHelpNews]

Enterprise search is not just about keywords — it’s about understanding intent, context, and delivering real answers.
Explore types, benefits, AI capabilities, and implementation tips 👇
Read the guide 👉 https://t.co/O3I9MHVaU1
#EnterpriseSearch #AI #TechWriting #Docs

[ClickHelp.com @ClickHelpNews]

Your docs are now readable by AI — not just humans.
New Reader UI, Markdown access, llms.txt, and an MCP Server so AI agents can work with your content directly.
Full release notes 👉 https://t.co/Mw4z6kS0xV
#update #clickhelp #AI #Documentation #TechWriting #techcomm #TechDocs

[ClickHelp.com @ClickHelpNews]

DocOps isn’t just Docs-as-Code.
It’s about building a documentation system that actually scales — with automation, collaboration, and the right tools.
Read more → https://t.co/OuaJhBhRCr
#docops #Documentation #DocsAsCode #DevWorkflow #TechWriting #KnowledgeManagement

[ClickHelp.com @ClickHelpNews]

Code-to-docs is changing how teams write documentation.
Documentation isn’t a side task anymore — it’s part of development.
Read more → https://t.co/N7U8F6gmHf zr
#codetodocs #Documentation #DocsAsCode #DevWorkflow #TechWriting #KnowledgeManagement #techcomm #TechDocs #Docs

[ClickHelp.com @ClickHelpNews]

Developer portals are becoming the backbone of modern platform engineering.
Learn how internal developer portals help teams unify tools, automate workflows, and improve developer experience.
Read here → https://t.co/Ey9D3yljhf
#DeveloperPortal #PlatformEngineering #DevOps #IDP

[ClickHelp.com @ClickHelpNews]

Docs as Code works great—until documentation starts scaling beyond developer-owned READMEs.
In this article we explore where Docs as Code reaches its limits and how hybrid documentation platforms address those gaps.
Read here → https://t.co/5C0K7weJmc
#Documentation #DocsAsCode

[ClickHelp.com @ClickHelpNews]

We thought our AI bot was underperforming.
It wasn’t.
It was exposing the truth: the knowledge simply wasn’t documented.
AI doesn’t replace knowledge. It reveals what’s missing.
Read the full story → https://t.co/g1GpWuD8pT
#Documentation #TechWriting #AI #techcomm #TechDocs

[ClickHelp.com @ClickHelpNews]

Ever wondered how dev teams keep docs in sync with code?
They use Docs as Code: Git, Markdown, reviews, and automation.
Read more 👉 https://t.co/gWGuoeIr7i
#Documentation #DocsAsCode #DevWorkflow #TechWriting #KnowledgeManagement #techcomm #TechDocs #DocumentationTips

[ClickHelp.com @ClickHelpNews]

🚀 Excited to announce ClickHelp at @megacomm 2026!
At our session you'll learn how AI-driven docs reveal user pain points, uncover product issues, and guide improvements.
The details about our talk here👉 https://t.co/frf6UOqrUR
#MegaComm2026 #ClickHelp #AI #UX #Documentation