AI is changing customer support — not by replacing humans, but by helping them work faster. With Agent Assist tools.
The result: faster resolutions, happier customers, less burnout.
Read more 👉 https://t.co/JJrVOo1ity
#CustomerSupport#AI#AIAgents#CX#CustomerExperience
Still sending users to a separate help page mid-task? That's where they drop off.
In-app help keeps guidance inside the product right where users need it.
Read more 👉 https://t.co/oe17qbcLfk
#InAppHelp#UserOnboarding#ProductAdoption#UX#TechnicalWriting
Your documentation exists, but AI tools can't read it.
When ChatGPT fetches your portal and gets a wall of HTML, it guesses. Sometimes it guesses wrong (confidently.)
The content is fine, the delivery isn't.
Read https://t.co/gDUKpRVWHs
#TechnicalWriting#AITools#Documentation
Architecture docs help teams align on system structure, decisions, dependencies, and future changes.
A practical guide to writing architecture documentation that’s actually useful 👉https://t.co/3yR88K14He
#TechnicalWriting#SoftwareArchitecture#DevDocs#Documentation
Developer docs aren’t just “nice-to-have.”
They’re core infrastructure for IT teams — just like CI/CD, observability, and security.
Learn how to build docs that reduce outages, speed up onboarding, and actually stay up-to-date 👉https://t.co/FB5Ng3lhVz
#DevDocs#DevOps#techcomm
Our April 2026 update is out 🚀
Claude and Cursor can now read and write your ClickHelp docs directly.
Plus API v2, Markdown export, language switcher, and more.
Read the details → https://t.co/uLHVzW0rw1
#update#clickhelp#ai#mcp#techcomm#technicalwriting
Creating software tutorials? Make them clear, structured, and actually useful 👇
✔️ Step-by-step approach
✔️ Visuals & interactivity
✔️ Beginner-friendly logic
Learn how to build tutorials users love: https://t.co/n9UX2btTwS
#techcomm#TechWriting#SaaS#Documentation#UX
And everything under the Sun is in tune 🎶
This image from the eclipse during the Artemis II lunar flyby captures a halo of light around the Moon. Scientists are still investigating if the glow comes from interstellar dust or the solar corona.
Still brainstorming in bullet points?
Best mind mapping tools in 2026: Miro, XMind, MindMeister, Coggle, MindManager, compared by features, AI, collaboration & free plans.
Full breakdown 👉https://t.co/tEF13wRTzm
#mindmapping#productivity#tools#AI#techcomm
Are PRDs still relevant in the age of AI? 🤖
Short answer: yes — but they’re evolving.
AI helps with drafting and structure, but clear requirements still matter more than ever.
Read how PRDs are changing 👉 https://t.co/6O8EoCrikY
#PRD#AI#TechWriting#Documentation#techcomm
Enterprise search is not just about keywords — it’s about understanding intent, context, and delivering real answers.
Explore types, benefits, AI capabilities, and implementation tips 👇
Read the guide 👉 https://t.co/O3I9MHVaU1
#EnterpriseSearch#AI#TechWriting#Docs
Your docs are now readable by AI — not just humans.
New Reader UI, Markdown access, llms.txt, and an MCP Server so AI agents can work with your content directly.
Full release notes 👉 https://t.co/Mw4z6kS0xV
#update#clickhelp#AI#Documentation#TechWriting#techcomm#TechDocs
Developer portals are becoming the backbone of modern platform engineering.
Learn how internal developer portals help teams unify tools, automate workflows, and improve developer experience.
Read here → https://t.co/Ey9D3yljhf
#DeveloperPortal#PlatformEngineering#DevOps#IDP
Docs as Code works great—until documentation starts scaling beyond developer-owned READMEs.
In this article we explore where Docs as Code reaches its limits and how hybrid documentation platforms address those gaps.
Read here → https://t.co/5C0K7weJmc
#Documentation#DocsAsCode
We thought our AI bot was underperforming.
It wasn’t.
It was exposing the truth: the knowledge simply wasn’t documented.
AI doesn’t replace knowledge. It reveals what’s missing.
Read the full story → https://t.co/g1GpWuD8pT
#Documentation#TechWriting#AI#techcomm#TechDocs
🚀 Excited to announce ClickHelp at @megacomm 2026!
At our session you'll learn how AI-driven docs reveal user pain points, uncover product issues, and guide improvements.
The details about our talk here👉 https://t.co/frf6UOqrUR
#MegaComm2026#ClickHelp#AI#UX#Documentation