AI is changing customer support — not by replacing humans, but by helping them work faster. With Agent Assist tools.
The result: faster resolutions, happier customers, less burnout.
Read more 👉 https://t.co/JJrVOo1ity
#CustomerSupport#AI#AIAgents#CX#CustomerExperience
Still sending users to a separate help page mid-task? That's where they drop off.
In-app help keeps guidance inside the product right where users need it.
Read more 👉 https://t.co/oe17qbcLfk
#InAppHelp#UserOnboarding#ProductAdoption#UX#TechnicalWriting
Your documentation exists, but AI tools can't read it.
When ChatGPT fetches your portal and gets a wall of HTML, it guesses. Sometimes it guesses wrong (confidently.)
The content is fine, the delivery isn't.
Read https://t.co/gDUKpRVWHs
#TechnicalWriting#AITools#Documentation
Architecture docs help teams align on system structure, decisions, dependencies, and future changes.
A practical guide to writing architecture documentation that’s actually useful 👉https://t.co/3yR88K14He
#TechnicalWriting#SoftwareArchitecture#DevDocs#Documentation
Developer docs aren’t just “nice-to-have.”
They’re core infrastructure for IT teams — just like CI/CD, observability, and security.
Learn how to build docs that reduce outages, speed up onboarding, and actually stay up-to-date 👉https://t.co/FB5Ng3lhVz
#DevDocs#DevOps#techcomm
Our April 2026 update is out 🚀
Claude and Cursor can now read and write your ClickHelp docs directly.
Plus API v2, Markdown export, language switcher, and more.
Read the details → https://t.co/uLHVzW0rw1
#update#clickhelp#ai#mcp#techcomm#technicalwriting
Creating software tutorials? Make them clear, structured, and actually useful 👇
✔️ Step-by-step approach
✔️ Visuals & interactivity
✔️ Beginner-friendly logic
Learn how to build tutorials users love: https://t.co/n9UX2btTwS
#techcomm#TechWriting#SaaS#Documentation#UX
Still brainstorming in bullet points?
Best mind mapping tools in 2026: Miro, XMind, MindMeister, Coggle, MindManager, compared by features, AI, collaboration & free plans.
Full breakdown 👉https://t.co/tEF13wRTzm
#mindmapping#productivity#tools#AI#techcomm
Are PRDs still relevant in the age of AI? 🤖
Short answer: yes — but they’re evolving.
AI helps with drafting and structure, but clear requirements still matter more than ever.
Read how PRDs are changing 👉 https://t.co/6O8EoCrikY
#PRD#AI#TechWriting#Documentation#techcomm
Enterprise search is not just about keywords — it’s about understanding intent, context, and delivering real answers.
Explore types, benefits, AI capabilities, and implementation tips 👇
Read the guide 👉 https://t.co/O3I9MHVaU1
#EnterpriseSearch#AI#TechWriting#Docs
Your docs are now readable by AI — not just humans.
New Reader UI, Markdown access, llms.txt, and an MCP Server so AI agents can work with your content directly.
Full release notes 👉 https://t.co/Mw4z6kS0xV
#update#clickhelp#AI#Documentation#TechWriting#techcomm#TechDocs
Developer portals are becoming the backbone of modern platform engineering.
Learn how internal developer portals help teams unify tools, automate workflows, and improve developer experience.
Read here → https://t.co/Ey9D3yljhf
#DeveloperPortal#PlatformEngineering#DevOps#IDP
Docs as Code works great—until documentation starts scaling beyond developer-owned READMEs.
In this article we explore where Docs as Code reaches its limits and how hybrid documentation platforms address those gaps.
Read here → https://t.co/5C0K7weJmc
#Documentation#DocsAsCode
We thought our AI bot was underperforming.
It wasn’t.
It was exposing the truth: the knowledge simply wasn’t documented.
AI doesn’t replace knowledge. It reveals what’s missing.
Read the full story → https://t.co/g1GpWuD8pT
#Documentation#TechWriting#AI#techcomm#TechDocs
🚀 Documentation in 2026 is changing fast! From scattered wikis to AI-first knowledge portals:
Unified guides & APIs
Semantic search
AI-assisted code & workflows
Big tech leads, but SaaS & fintech are catching up. Read more 👉 https://t.co/EvSo01GBy0
#Documentation#DevOps#AI
🎟️ MEGAComm 2026 for free!
ClickHelp customers can get one of our limited MEGAComm 2026 partner passes.
Send your full name + email to our Success team to claim yours at [email protected]
Available tickets will be assigned in order of requests.
See you at MEGAcomm!