@HarryStebbings Provide air cover; own and support your team member’s decision publically. Privately allow them to reflect, coach, & learn from the experience supporting their growth. Let them know that they’re accountable for what they can control & try to minimize what isn’t. Fail forward.
We mistakenly sent out an empty test email to a portion of our HBO Max mailing list this evening. We apologize for the inconvenience, and as the jokes pile in, yes, it was the intern. No, really. And we’re helping them through it. ❤️