@OctopusEnergy I’m talking to Paul from your team, but you guys are not interested in helping resolve the issue that has started since you fitted the new meter yesterday. 😤
Hey @OctopusEnergy, yesterday you changed my meter and this morning I woke up to no electricity. AND your phone lines don’t open until 09:00. 😩
Might need to look for a new electricity provider now.
@OctopusEnergy Sent you a DM. Everything was working fine until your engineer changed the meter yesterday. Now we have no power even though all of the breakers on our consumer unit are on.
@monzo It’s not “frustrating”. It has significant negative impact on business. Freezing an account based on payments and transfers from other regulated banks and then taking days to resolve is unthinkable.
Maybe moving to @monzo was a mistake. Second week in and account is in review because I tried to pay @AmexUK.
Getting very little response from their support. Not the experience I had hoped for. 🤦🏽♂️
@monzo As I’ve already said, it’s unthinkable that it takes over 24 hours to “review” a brand new bank account with less than 50 transactions and the transactions that were flagged are from regulated banks. What is there to review? 🤣
Hey @imaginecurve, it is very important in business that you remove all barriers for entry when it comes to taking your customer money! I’ve been waiting over 24hrs for support in trying to upgrade my account.
Hey @imaginecurve, I’ve been trying to upgrade my card to the metal subscription but keeps failing and can’t get hold of anyone in your support team.
Why don’t you guys want my money? 🙄