@AkasaAir Yes, I forwarded your email to https://t.co/8Vxm824UiA, and they confirmed they are unable to process the refund because of a backend technical issue on Akasa Air’s side. I have forwarded their response to your support email as well. Kindly look into this urgently
@AkasaAir My refund for airline-cancelled booking WED4GH has been pending for over 4 months.
I’ve made countless calls, sent multiple emails, and received nothing but false assurances and missed commitments.
@AkasaAir@bookingcom The refund has already been pending for several months. I’ve also emailed your support team with the details. Kindly look into this on priority. Thank you.
@AkasaAir@AkasaAir need your assistance regarding my refund for Booking Ref: WED4GH. My travel agency (@bookingcom) has informed me that they are unable to process the refund due to a backend issue on Akasa Air’s side and have asked me to contact you directly.
@AkasaAir@AkasaAir Team, any update on this? I’ve been facing this issue for months now. Each time, Akasa mentions they will provide an update, but there is no reply afterward. I have to keep sending repeated follow-up messages.
@AkasaAir@AkasaAir That’s exactly the issue I’ve been highlighting for the last 4 months. The document you shared is only a credit note/refund initiation, not proof that the payment has been transferred. Booking com has specifically requested the payment transfer confirmation copy
Your customer service asked me to email the nodal officer over a month ago, yet there has been complete silence.
This level of customer service is unacceptable. I need my refund processed immediately.
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