Nick Lewis

[Nick Lewis @nmalewis]

@viagogo Steer clear of them they have fed us a load of BS with regards tickets for Coldplay tonight. Seemingly no verfication of sellers, policies which value profit over customers at every turn, and a whole host of broken promises that will result in wasted journeys and disappointment

[Nick Lewis @nmalewis]

@keedieEstelle @coldplay @viagogo Similar experience today, @viagogo are scumbags

[Nick Lewis @nmalewis]

@Natalie_Anne29 @viagogo Coldplay at Wembley for tonight

[Nick Lewis @nmalewis]

Are @viagogo the worst company going?
Thanks for ruining my wife’s 40th birthday present with your succession of broken promises after not properly “verifying” the seller, taking any of my concerns seriously and then disconnecting your customer service line

[keedie @keedieEstelle]

Stranded in London with our 2 daughters to watch @coldplay because @viagogo went and cancelled our tickets and said they are going to refund us. 13 year old is in tears. What a let down. Disgusted with @viagogo

[keedie @keedieEstelle]

Anyone else not getting a response from @viagogo? Can people please help me out and retweet this. This company have changed our tickets for Coldplay 24 hours before the gig and offered us lesser tickets. We are travelling with our 9 and 13 year old and now not sat together :(

[Nick Lewis @nmalewis]

Update #3 - replacement tickets cancelled as invalid (yes those which viagogo were said to own!) as, according to the next agent we were chasing up for delivery, they were from a reseller and also not able to deliver on them.
Refund the only option apparently. Let’s see.

[Nick Lewis @nmalewis]

Update #2 - tickets didn’t arrive but based on previous conversation with manager about how “reserve” tickets which become available an hour before the start are owned by viagogo we started travelling to the venue (~£70 train tickets) and got onto them to chase up tickets

[Nick Lewis @nmalewis]

Update - after the 20th attempt the phone line opened up again and was then offered seats via the app behind the act or up in the gods (when we’d purchased standing) or a refund. Didn’t accept but then shortly afterwards equivilent offered and accepted.

[Nick Lewis @nmalewis]

And if for all the hassle and inconvenience the recipient might consider an offer to trust Halfords to retrospectively price match the deal that’s no longer live (i.e. pay the full price and then get a refund) or consider a £5 goodwill gesture as adequate.

[Nick Lewis @nmalewis]

If you’re thinking of buying @Halfords_uk gift vouchers for Christmas - you might want to reconsider. Unless that is you’d like the recipient to not be able to use them, get fobbed off on webchat/in store/on the phone if you raise as an issue, and have multiple promises broken.

[Nick Lewis @nmalewis]

@PaulMacca1984 @Dominos_UK @dominosukinews Can’t believe they’ve not given you your dough back yet.
Sorry for sticking my beak in.

[Nick Lewis @nmalewis]

@sam_golf “You’ve been cheatin’” by The Impressions for a certain Mr Reed?

[Nick Lewis @nmalewis]

@Lauraaa_16X Yes, PM me if you still want it

[Nick Lewis @nmalewis]

@sam_golf @NathanKimsey I’m sure you could come up with something whimsy Sam…

[Nick Lewis @nmalewis]

@OUFCOfficial @EmiratesFACup @Official_BRFC Last train back to Oxford from Bristol is at 10pm so the earlier kick off gives fans a chance to travel by train at least

[Nick Lewis @nmalewis]

Hi @Hermesparcels I’ve exhausted all other customer support options to try and resolve missing parcels that were collected from me please can you help?

[Nick Lewis @nmalewis]

@easyJet Hi @EasyJet any chance of responding please?

[Nick Lewis @nmalewis]

@easyJet Hi one of the flights on our booking was cancelled and we decided to request a refund for the booking on the 22/09, receiving an email confirming the request.
Today I received an email referencing the booking which implies that we are still booked onto the flights - why is this?