@musyoka79 Morning sorry for the inconvience.Please note the bill was updated yesterday as shown below:
2021-02-01 11:27:11 MPESABILLPAYMENTPAR81YTDE21,400.00
@Lawrencendwiga@KenyaPower_Care Morning, kindly note your meter has an outstanding debt that needs to be cleared. From our end we will reverse because the transaction cannot complete.