Oli Williams

[Oli Williams @oliwilliams85]

@Screwfix my order was due to arrive via DPD yesterday but it didn't, and also didn't today. Tracked delivery and said it was going back to you 🤷‍♂️ never got a text or any attempted delivery. What happens next?

[Oli Williams @oliwilliams85]

@LNER @thetrainline Yeah, I know the T&Cs, that's why this started. That's why I asked for some discretion. Absolutely morally decrepit @LNER.
#lnerscam #londonmarathon

[Oli Williams @oliwilliams85]

@LNER I have a family ticket to travel down to run the marathon (raising money for charity. I have booked a family ticket but unfortunately now my children cannot attend. I have been told that I have to buy new tickets for me and my wife (over £250) as my tickets won't be valid.

[Oli Williams @oliwilliams85]

@LNER @thetrainline What about discretion from the @LNER train manager?

[Oli Williams @oliwilliams85]

@LNER @thetrainline You absolutely could if you wanted to or if enough people saw this. I asked if you could speak to the train manager and asked they apply discretion - is this possible?

[Oli Williams @oliwilliams85]

@LNER @thetrainline Can't you send a message to the train manager and apply some discretion/ common sense

[Oli Williams @oliwilliams85]

@LNER Yes that's right. Booked via @thetrainline. Happy to send details

[Oli Williams @oliwilliams85]

@LNER I am travelling down to run the London Marathon for charity. @LNER are just trying to get £250 from me for something I already have paid for

[Oli Williams @oliwilliams85]

@LNER I have 4 seats booked on a train but I have to book new ones. This surely cannot be right. Morally if nothing else!

[Oli Williams @oliwilliams85]

@Common_SensePod @Joey7Barton Are you reading these?
#brent
@Carra23

[Oli Williams @oliwilliams85]

@arcadeclubuk Are you closed until Thursday?

[Oli Williams @oliwilliams85]

@HMRCcustomers When they open on Monday, can you escalate to whoever in that department can help given they don't call me back? I can provide all the details in DM

[Oli Williams @oliwilliams85]

@HMRCcustomers Can you not escalate if I provide details? They do not return my calls. As I have previously said, this is causing huge stress on my family and I am getting nothing from HMRC, wherever I turn. It is disgraceful that it can get to this

[Oli Williams @oliwilliams85]

@HMRCcustomers My tax free and free childcare hours reconfirmation has been rejected and I need to speak to someone to understand what information is required as the messages I have been sent contradict previous messages.i have called back at least 15 times and no one calls back. Please help

[Oli Williams @oliwilliams85]

@HMRCcustomers It has been well over 3 weeks and the timescale is 48 hours. Please can you offer some kind of help or a route to escalate further? This is causing a great deal of stress to me and my family, never mind financial implications

[Oli Williams @oliwilliams85]

@HMRCcustomers So what would you suggest doing?

[Oli Williams @oliwilliams85]

@HMRCcustomers They advised me to stop calling as it can confuse them! What is the right advise? Are they correct in advising that it is 68 days to get a reply to a complaint?

[Oli Williams @oliwilliams85]

@HMRCcustomers Childcare Services. It is disgraceful really. Can you advise what I should do to escalate this?