@easyJet I love when I get stopped by your ground staff after passport control asking for additional ID to board the plane. Since when do a few of us need more than a passport to travel? How are they able to tell if it’s real or fake with no technology, what training do they get.
@SBorsci @IntHealthAI@melodyni2018 I think our point is more focused on the marketing of value linked with Human Factors - Not suggesting we fuse methodology just helping people understand why they should invest in Human Factors evidence.
@IntHealthAI with @melodyni2018 discussing the gap in understanding between Health economics (that people get) and Human Factors (that people don’t really get) evaluation. Perhaps a more accountable term such as Human Economics should be employed? #humaneconomics
@SBorsci @IntHealthAI@melodyni2018 We see understanding in the need for an economic argument to support adoption of a product but less in the value of Human factors - the hypothesis is that ‘Human Economics’ reframes the insight HF can offer, in to a term that ‘accounts’ for behaviour in the adoption of new tech.
@virginmedia I have made every reasonable effort to contact you. All I want to do is speak with someone. I will withhold payment until I am contacted, I am happy to argue this in-front of a moderator, you clearly have insufficient provision to deal with customers
@virginmedia I have been trying to contact you for a couple of months, each time I call over an hour wait. My broadband does not work properly, have tried all online suggestions. No time in between meetings to hold for an hour and not giving up my weekend.
@virginmedia Is your community held to a service guarantee? What part of the £60 a month I pay is going to pay their salary? Why is speaking with a company who take money from me for the provision of a service not willing to provide any service other than tweet?
@virginmedia As per message - I have run every diagnostic, checked the community, tried to call. This is not helpful. I want to speak with some one. What do you mean by wired or WiFi ? The HUB is wired and the devices connected to it are on WIFI.
I can’t even cancel simply - I have to call or write a letter and post. Why have you made it so difficult to contact you? Why do you often cite a “community” to resolve technical issues - why does my £60 a month bill not entitle me to some reasonable customer service?
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