@optus_help I am experiencing intermittent NBN drop outs. I have tried calling Optus support as well as from within the Optus App since 6:30am (its 11:27 am now). There doesnt appear to be any NBN outage in North Lakes, QLD according to the website. I need urgent help
@optus_help Whoever is in your public comms department and likely getting paid a hefty salary should be fired. Customers dnt always need to know that issue is resolved, sometimes a simple update does the trick.
@optus_help@optus_help This is the update you guys should have shared hours ago. At least let customers know you were working on it so that businesses and sole traders who heavily rely on internet connectivity were in the know. Your silence aside from a copy-paste message wasnt great
Hello @Optus and @optus_help Care to change your branding to โNo Optusโ. Youโve definitely shown aussies what bad customer service looks like. I need financial compensation for the loss, and ai am sure 1000s of aussies will do too. #Optus#BanOptus
@optus_help Hello @optus_help I think you should teach your sales team to be at least a little more honestโฆat least today, given the issue with outage. This is from one of your sales agents and I am speechless ๐๐๐
@optus_help Hello @optus_help thanks for replying. It would be beneficial if you guys publish some updates on your webpages, social handles..might save a lot of hassle