It's time to announce this year's list of Worst Hold Time Offenders! If you value #CustomerService, this is one award you definitely want to avoid...
See which companies and industries made the 2021 list: https://t.co/3ZMp8yohCk
#EndHoldTime#CustServ@Fonolo
@seanfordyce@PrimusHelps We wish you had those three hours back. More than three hours is getting into record-breaking territory. Customer service shouldn't hurt!
Solid reporting on the pros and cons of the digital transformation and automation waves crashing through contact centers. The comments reveal deep frustration with the status quo and hopes that AI will offer better CX. What do you think?
#EndHoldTime
https://t.co/9gIIBMk0V0