Patrick Moran

Building Innermost. Posting the real numbers. Former CRO Calendly, CMO New Relic, CCO Quip/Salesforce, EIR Benchmark. Lucky.

[Patrick Moran @patrickmoran]

@DanielleMorrill The phone tree is the right comparison. Nobody misses navigating one. Nobody will miss navigating someone else's settings pages either.

[Patrick Moran @patrickmoran]

@blakeir The interesting part is who writes the list. If you write it, it's a todo app. If the agent notices what belongs on it, that's the product.

[Patrick Moran @patrickmoran]

@claudeai The check before it acts is the whole ballgame. Proactive without that is spam with initiative.

[Patrick Moran @patrickmoran]

@gregisenberg Stage 2 is already here. Blocking doesn't stop agents, it filters for the ones willing to impersonate people. The durable fix is a front door for agents, not a taller wall for humans.

[Patrick Moran @patrickmoran]

@zack415 @noahrshinn Haha

[Bill Gurley @bgurley]

Grateful that @elizabethjdias of @nytimes wrote this piece on how Anthropic thinks about their model, software consciousness, & the model's role vis-a-vis religion. If you are doing business with this company (customer/partner), evaluating it (press), or regulating it (government), it is important to know how "they" think about their models and what they are doing. It's very different from any software company that ever existed.

Judge for yourself what you think about this approach, but be aware and informed.

https://t.co/L1oP6lGxEF

[Patrick Moran @patrickmoran]

@KenWattana Fair. The counter-only spots are the last unsolved problem. No system to plug into, just a line and a stool.

[Patrick Moran @patrickmoran]

@alexolim_ Same test for the first App Store screenshot. If the ad is clear but the store page makes people guess, the tap did its job and the page didn't.

[Patrick Moran @patrickmoran]

House stuff too. It wrote our complaint letter to the garage door company, got a London hotel to quote an upgrade, and lined up a front gate install for an October install by coordinating with my wife's Stinky.

It's not perfect. Some days it's slow and it hits limits. I'd still be annoyed if you took it away.

[Patrick Moran @patrickmoran]

The founder stuff is where it earns its keep. One morning Stinky sent 17 win-back emails to lapsed Innermost trials, in my voice, after I signed off on the draft. It flags crisis cases in our support queue. When Stinky and Claude disagree on a number I make them fight it out.

[Patrick Moran @patrickmoran]

Four weeks on Instinct. What it actually does for me:
- reads our Meta ads data every morning and updates a tracker I check instead of Ads Manager
- forwards every receipt in my email to Mercury (our bank)
- books my trainer and puts it on my calendar
- tells me when my son posts on X
I test it alongside Muse daily and I personally find the iMessage experience soooo much better. I named it "Stinky". It didn't love that nickname and told me so.

[Patrick Moran @patrickmoran]

@zainyou @ivanburazin Didn't take it that way. It's the right question for every new entrant here.

[Patrick Moran @patrickmoran]

@DVremenko @inkbox_ai pardon my ignorance - what problem does this solve? Why is it bad to have multiple agents using same number? security I assume?

[Patrick Moran @patrickmoran]

This is the obvious point right? It’s not about whether it has feature parity - it’s about winning the “normie” market - which is far bigger than the “nerd” market that geeks out on speeds/feeds. This has always been the software/tech industry divide. It’s just AI’s turn to do the same thing.

Early computer nerds - mass market

Dos <> windows
Windows <> Mac
Alta Vista <> Google
SaaS <> On premise
Android <> Apple

[Patrick Moran @patrickmoran]

@zainyou @ivanburazin That's the bet. Distribution gets you installed. A product that knows you well enough to act gets you retained.

[Patrick Moran @patrickmoran]

@zainyou @ivanburazin Open source helps trust and distribution with technical users. For everyone else, the moat has to be habit, memory, and execution quality.

[Patrick Moran @patrickmoran]

@Hamzah_M91 @ivanburazin The evangelists are rarely the market. Agree the tone can repel everyone else.

[Patrick Moran @patrickmoran]

@ownthedemand @Melt_Dem An AI companion that remembers the context, so you don't start from scratch every conversation.

[Patrick Moran @patrickmoran]

@ownthedemand @Melt_Dem Lol