Patrick

[Patrick @patricktettmar]

@kafkaswife Here's an example of the technology that Jess Philips is talking about. So, no. Not saying that every photo taken in the UK is scanned by the police as I'm not sure how that would work.

Would you support this step to stop child sex abuse?
https://t.co/txAyi1jWl2

[Patrick @patricktettmar]

@juoig7799 @GWRHelp i now get that error on desktop/browser. Are you getting the same? Amazingly it looks like @GWRHelp has broken their site even more!

[Patrick @patricktettmar]

@GWRHelp @juoig7799 This bug happens to me. For what its worth - you can sign in on the web browser on phone/desktop. Shambles of an app...

[Patrick @patricktettmar]

@RachelGilmourLD Please can you look into @GWRHelp removing access to tickets bought before 23 March? Customers can’t retrieve e‑tickets for upcoming trips, which is anti‑consumer and breaks the original sales contract.

[Patrick @patricktettmar]

@GWRHelp thanks Kathy

[Patrick @patricktettmar]

.@GWRHelp updated their app today, removing access to all tickets booked before 23 Feb. I had dozens of advance tickets stored in there, now gone. Instead they are dumped into Apple Wallet or old emails. And GWR has hit me with a £138 fine on the same day. For its own bad app🧵

[Patrick @patricktettmar]

@GWRHelp Please can a customer support person get in touch with me to help me file this complaint? I don't know what category to file under- there's about 30 different options and this cuts across many.

[sylvia warman @drSwarm]

Argh @GWRHelp you have ruined my day and my life until June. You just forced me to change my password on the app and all my tickets from this morning and booked through May have disappeared Why? I can't afford to but them all over again Fix This Now! @RailOmbudsman @seatsixtyone

[Patrick @patricktettmar]

I’ve submitted a formal appeal. But I wanted to flag this publicly because I almost certainly wasn’t the only person caught out by this on 24 Feb. If something similar happened to you, please reply. @RailOmbudsman this feels like exactly the kind of thing worth keeping an eye on

[Patrick @patricktettmar]

Because I couldn’t access my tickets in the app as normal, I was managing a large stack of near-identical advance tickets for the same route in Apple Wallet. I picked the wrong one, a March ticket instead of February, boarded the wrong service and got an Unpaid Fare Notice.

[Patrick @patricktettmar]

This wasn’t a bug. @GWRHelp made a deliberate decision to remove in-app ticket management functionality. That decision transferred the risk of exactly this kind of mistake onto customers — without proper communication, time to prepare and without any grace on day one.

[Patrick @patricktettmar]

@Gigantic why is transfer unavailable on my Sam Fender tickets? I need to arrange a transfer, but your customer support has not got back to me.

[Patrick @patricktettmar]

@JonathanWallcr1 Well done for your hard work in the South West Jonathan!

[Patrick @patricktettmar]

@darrenpjones @CommonsBTC I was really heartened to see this in the manifesto - that and the references to teaching support staff (tough and often thankless jobs) doesn’t get in by accident- but only when people speak up (and the political party is able and willing to listen). 👏👏

[Patrick @patricktettmar]

@benrileysmith The natural next question there is : “what does Jeremy Hunt think Diane Abbott and Vladimir Putin have in common?” Seems like a false equivalence to me…

[Patrick @patricktettmar]

@taldonahue @GWRHelp @RailOmbudsman Hi Tal- have you been able to book any lower price advance fares since this message? I think a similar thing has just happened on the Bristol/London line

[Patrick @patricktettmar]

⁦@GWRHelp⁩ any idea when you will fix your app? I need it to access the tickets I’ve purchased.

[Patrick @patricktettmar]

@TomRenhard @LabourBristol congrats Tom- well deserved

[Patrick @patricktettmar]

@bristol247 Multi-story carpark =/= public transport hub…