Paul Swail

IFMGA mountain guide, rock climber and outdoor enthusiast!

[Paul Swail @paul_swail]

@dfatirl

[Paul Swail @paul_swail]

@dfatirl 29 month and still waiting on my sons naturalisation. 10 months your website says. Can I have an explanation - no one on your helpline ever has an answer? @rtenews @BBCnireland

[Paul Swail @paul_swail]

@easyJet Thanks

[Paul Swail @paul_swail]

@easyJet - how do I get in contact with a human at easyJet?

[Paul Swail @paul_swail]

Thanks @AerLingus you can’t even put families beside each other. This along with your baggage policy isn’t the most pleasant travel experience.

[Paul Swail @paul_swail]

@dfatirl Can you advise how I can get in touch with the Foreign Birth Registration? The web chat does not work and either does the phone number. My query is urgent. Thanks

[Paul Swail @paul_swail]

@LeShuttle Hey Eurotunnel. How long does it take your complains team to reply to a written complaint?

[Paul Swail @paul_swail]

@LeShuttle not accepting pet passport that are accepted to travel on the Government website. How can you get away with making your own rules up. It’s totally unacceptable on your behalf. Can you let me know where I can complain I will not let the pet department get away with this

[Paul Swail @paul_swail]

@LeShuttle And she received information that was factual wrong. Exactly, issued in NI exactly like the website says yet we were forced to pay £150. I don’t care what was printed on it thats not what the gov website says

[Paul Swail @paul_swail]

@LeShuttle It clearly says ‘where the passport was issued’ nothing to do with what is indicated as you have referenced. So your agent has this wrong

[Paul Swail @paul_swail]

@LeShuttle Nope, England to France. Hence why the NI dog passport is still valid To enter the EU. Unfortunately the staff you employ dont know this. I hope they sleep tonight while my wife and son Travel through the night

[Paul Swail @paul_swail]

@LeShuttle My dog passport was issued in NI as per your above link yet she wasnt allowed on until £150 was spent. Ill be expecting you to cover this. You will get an extremely detailed email in the coming days

[Paul Swail @paul_swail]

@LeShuttle

[Paul Swail @paul_swail]

@LeShuttle Tunnel booked for 7 but couldn’t leave until 12 due to the hoops you made my family jump through even though all the paper work was in order. You need to sort out the info for travel when it comes to Brexit.

[Paul Swail @paul_swail]

@LeShuttle Thanks for acknowledging that your service is terrible. And no it isnt a nice evening, my family are still travelling through France because le shuttle delayed them 5 hrs with a 3 year old boy.

[Paul Swail @paul_swail]

@LeShuttle Of which we did, and had it printed as the dog has a NI passport which is still valid. You wouldn’t accept it. Will you be refunding us the £150 you forced us to spend for this voyage?

[Paul Swail @paul_swail]

@LeShuttle No reply to this @LeShuttle? It’s easy to sorry but hard to reply when your incompetent staff and systems don’t work. I’m extremely disappointed.

[Paul Swail @paul_swail]

@LeShuttle To add insult to injury we had to pay another £20 as your system didn’t show the dog even though we had confirmation. I’ll never use the tunnel again. It’s a rip off and unpleasant experience. We will take this much further

[Paul Swail @paul_swail]

@mattpoulton @LeShuttle Turned away my wife with a valid dog passport. It says it on the euro tunnel and gov website that it’s ok. Staff who have no idea what they are doing that has a huge impact

[Paul Swail @paul_swail]

@LeShuttle Sorry doesn’t cut it. Your staff turned away my wife and son from check in as the dog has a passport issued in NI which is still valid. Now tell me what you’re going to do