Paul D. Tyler

Working hard to live 5 years in the future. #strategy | #innovation | #ai | #insurtech | #annuities | #runnign

[Paul D. Tyler @pauldtyler]

@stspanho How did you install the app? Did meta release an SDK?

[Paul D. Tyler @pauldtyler]

Will annuities become a mandated default option in 401(k) plans under the Trump Administration before 2027?

YES or NO? @Polymarket

[Paul D. Tyler @pauldtyler]

Original

[Paul D. Tyler @pauldtyler]

Andy Warhol at the Bruce Museum in Greenwich:

[Paul D. Tyler @pauldtyler]

@chamath Except take the same data and divide by population and states with the most fraud per person tell a much diffferent story (according to Grok’s population data):

[Paul D. Tyler @pauldtyler]

https://t.co/ZdE94XHN4w

[Brian Solis @briansolis]

IKEA deployed an AI chatbot named Billy to handle level-one customer service inquiries. It reportedly resolved around 57% of those engagements without human escalation.

Most companies would have celebrated the labor savings and stopped there. Cost takeout right?

But the more interesting move was to study the 43% of cases Billy could not resolve. Those unresolved inquiries pointed to customer demand for interior design help.

IKEA responded by spinning up a design consultancy, reskilling customer service employees powered by AI, and creating a new revenue stream that generated roughly €1 billion in new revenue in its 1st year.

Automation + Augmentation = Exponential Growth 💪🦾📈

Story here: https://t.co/AhWeIZCTcw

[Paul D. Tyler @pauldtyler]

Line? What line? At JFK.

[Paul D. Tyler @pauldtyler]

@manuel_hl @KanikaBK The api is probably slower

[Paul D. Tyler @pauldtyler]

https://t.co/jUpOKur5KC

[Paul D. Tyler @pauldtyler]

https://t.co/hRv5SLaqDU

[Paul D. Tyler @pauldtyler]

I live on the NY/CT line. I cross state borders to get groceries.

So I have to ask: will my AI get smarter when I cross the road into Connecticut?

New York's S7263 would make companies liable when a chatbot impersonates a licensed professional — a doctor, lawyer, financial advisor — and causes harm. The intent is sound. AI giving bad advice while cosplaying as an expert is a real problem worth solving.

But software doesn't stop at state lines. And that creates a real tension.

If every state writes its own rules, companies face an impossible choice: build 50 different versions, or default to the most restrictive one for everyone. Either way, users lose.

Here's what keeps me up at night: the people most exposed to bad AI advice are often the same people who can't afford a real doctor, lawyer, or advisor. They're not using AI recklessly — they're using it because it's the only option they have. Over-restrict, and you've just taken that option away.

Getting AI governance right isn't just about liability. It requires:

- A clear line between advice and information
- Consistent disclosure so users know what they're dealing with
- Frameworks built to scale nationally, not state by state

The groceries are the same on both sides of the border.

The AI shouldn't be different either.

Curious how others are thinking about this.

[Paul D. Tyler @pauldtyler]

@pvergadia for now...

[Paul D. Tyler @pauldtyler]

Launched new podcast - L&A Hug - innovation in the life & annuity industry. First episode is all about change in the underwriting profession and the possible impact of AI: https://t.co/MdDLnIlUgQ

[Paul D. Tyler @pauldtyler]

@TrendyVids7 @DonaldJTrumpJr Interesting this is coming from someone in South Asia.

[Paul D. Tyler @pauldtyler]

Annuity products have changed a lot since the financial crisis of 2008. Consumer needs haven't. Spoke with @KerryPechter about how he approached revising "Annuities for Dummies" - first published in 2008 - for audiences in 2023

[Paul D. Tyler @pauldtyler]

@ParadisoPresent Yep. Already have projects running.

[Paul D. Tyler @pauldtyler]

@EducatedOver @billburr Enjoyed the night. All new stuff. I’m sure three or four more show in it will be running like a train.

[Paul D. Tyler @pauldtyler]

Saw @billburr’s great show last night in Newark. They made us stuff our phones into faraday bags so we actually had to give the show our full attention. (BTW, our kids thought we had been kidnapped by the time we got out.) Couldn’t get a real pic, but AI came to the rescue.