Paul

[Paul @paulorussell]

@AmexUK absolutely terrible customer service with a computer says no attitude.

[Paul @paulorussell]

@whitefoxoffish been overcharged at check out due to a glitch in your system and customer services have basically said tough luck. What a terrible company.

[Paul @paulorussell]

@OctopusEnergy I’ve done that now but I wasn’t aware of the issues so been charging at peak rates. I believe it’s been a few weeks now. Any idea if timeline to get it fixed. Or timeline to when Hypervolt customers can sync their charger?

[Paul @paulorussell]

@OctopusEnergy any idea when the situation with bmw cars and intelligent charging will be fixed. Just realised it’s not working and have been charging at higher rates

[Paul @paulorussell]

@OctopusEnergy is there a Robles with intelligent go and connecting to bmw. My car is never showing as connected anymore

[Paul @paulorussell]

@McDonaldsUK is your mobile app down. For last few days it just keeps freezing when trying to order from burger menu. Uninstalled and reinstalled and still same issue on iPhone.

[Paul @paulorussell]

@TheOpen absolute shambles. Card machines down. Not accepting cash. Can’t get a drink.

Should have contingency plans for these things. Refund please!!!

[Paul @paulorussell]

@Tuskerdirect how do you actually speak to someone at tusker. Nine ever answers phone, no one calls back and emails are ignored. Terrible customer service.

[Paul @paulorussell]

@motorway how far behind are you on following up with people. Was supposed to be contacted yesterday following uploading pics etc and some discrepancies were identified. still waiting on contact.

[Paul @paulorussell]

@BootsHelp I’ve read the terms and still not sure. Is cloud 9 seen as a high street retailer to boots or online retailer?

[Paul @paulorussell]

@BootsUK can you confirm if you price
Match electrical items from the cloud9 website?

[Paul @paulorussell]

@HalifaxBank Can you pay cheques in with this method?

[Paul @paulorussell]

@HalifaxBank is your app still down. Keeps kicking me out after about 10 seconds on iPhone using iOS 17.0.3.

[Paul @paulorussell]

@HalifaxBank Still the same. Do you have an estimated time when this will be fixed. 3 days without the app is a shambles.

[Paul @paulorussell]

@HalifaxBank Any update. Still the same problem

[Paul @paulorussell]

@LycamobileUK what a poor experience I have had and I have only been a customer for an hour. Will stick with the major brands going forward as this company is amateur at best and rip off merchants at worst. #rippedoff

[Paul @paulorussell]

@TheAA_UK The car was supposed to be delivered on Tuesday so has nothing to do with current situation with ms. Spoke to team who still can’t get me a car. Shambles

[Paul @paulorussell]

@TheAA_UK shambles of a company. Not provided the promised courtesy car leaving a pensioner stranded. Been on hold for over 30 mins trying to speak to someone.

[Paul @paulorussell]

@BandQ out of pocket for over £100 and no one calling me back to sort it despite escalating with online chat. Apparently only the store manger who refuses to call can deal with it. Very poor customer service!

[Paul @paulorussell]

@RevolutApp why have you not paid my referral bonus. Seems like a scam.