p_shang

Believes on Practical, Logical & Spiritual Aspect of Life. It can be One!

[p_shang @peace_shang]

@flyPAL @gcashofficial Please DM me and hopefully you can help me on this. I would really appreciate it

[p_shang @peace_shang]

@gcashofficial You have the worst customer service 🤬🤬🤬 I opened 4 tickets bcoz that is the only access we can complain but you always just close it without resolution?? Should we need to file in nbi in order for our concern to be addressed?? #JusticePlease

[p_shang @peace_shang]

@flyPAL @gcashofficial I apprecite your response @flyPAL and sorry for late response. Unlike @gcashofficial support that has no good support and just gave us same lame answer and immediately close ticket. We value our money and its unfair to pay double. Who is telling the truth with the 2 of you?????

[p_shang @peace_shang]

@flyPAL @gcashofficial Thank you @flyPAL for your response. I cannot also send you direct message bcoz my account is not yet verified. But i can share here with you the double transaction billed by @gcashofficial and your support replied that only 1 transaction you approved. Who will do the refund?

[p_shang @peace_shang]

@gcashofficial See this confirmation from @flyPAL

[p_shang @peace_shang]

@gcashofficial It is my 4rth ticket opened and you only close all my tickets without any trace and resolution. This is un ended loop of ticket without support 🤬🤬😭😭

[p_shang @peace_shang]

@gcashofficial So gow many years will we wait for your response and solution??? 🤬🤬 Your support is useless if you just always give us holding response and then close the ticket immediately without customer validation. Will report this to another legal entity so to move forward?

[p_shang @peace_shang]

@gcashofficial @gcashofficial What is the problem of your support? Why you should clear all the incident tickets? Is to clear all your lapses?

[p_shang @peace_shang]

@gcashofficial Need pa po ba namin iraise yung concern sa Banko Central or ipa tulfo para matugunan aming hinaing?

[p_shang @peace_shang]

@gcashofficial Nothing happened only a template answer. You have told us to contact PAL then we got already tthe response from PAL.

[p_shang @peace_shang]

@gcashofficial This is the ticket but now nothing is in my ticket list even the close tickets. This is my 4rth ticket opened since December

[p_shang @peace_shang]

@gcashofficial Hopefully they will provide right solution rather than same answer thrn close the ticket immediately without customer validations

[p_shang @peace_shang]

Dear @gcashofficial & @flyPAL Who are telling you the truth here? I wash pushing back and forth by you. So tired 😢😢 i spent so much time and effort to be able to recover my money. This is your system glitch but yet we the customer suffered and punished?? Is that fair? 😭

[p_shang @peace_shang]

@gcashofficial I received my email staying the same content from my orevious tickets. The worst is still they close again immediately without my validation. Do I still hope on this? Or this will be a loop of open and close tickets??? It is easy for you to close while it was many days pending.

[p_shang @peace_shang]

@gcashofficial @flyPAL Why we are sufferring this system issue of yours??
I am your customer but i am the one who needs to resolve this overcharge issue? You charge us double plus the interest and penalty?? How many tickets should i open to you @gcashofficial which u close?

[p_shang @peace_shang]

@gcashofficial I never received any email from you. When will you take action on my concern?

[p_shang @peace_shang]

@gcashofficial Days past but still my ticket has no updates and you still charging that amount to my account. Your customer is not liable with your system glitch yet we are the one begging for a resolution as we are the one suffering.

[p_shang @peace_shang]

@gcashofficial Hi gcash, your ticket support has no hope of repsonse. I tried opening multiple tickets but still no resolution. I will be the one always following up with no answer??

[p_shang @peace_shang]

@flyPAL Hi PAL, i contacted your support through viber. Your agent confirmed that the transaction was denied in your end and after 72 hours it will be credited back to my gcash but that did not happen.

[p_shang @peace_shang]

@gcashofficial I already filed multiple tickets but still no resolution has been made. You just closed it. PAL replied that the fund was denied in their end so it should be release back to my acount by GCash but until now nothing happen