Karen Lomax

[Karen Lomax @pealomax]

@UPS_UK horrible experience today. Said you have delivered something when you absolutely haven’t. Now I am told it could take up to TEN days to investigate ?! WTAH ?

[Karen Lomax @pealomax]

@British_Airways - 2 hours delayed. Told we are flying ‘Titan’ instead of BA…Q at Business Class was longer than economy (?!) and when I booked I was silver status then last month you moved me to Bronze and they won’t let us in the lounge. Service in decline.

[Karen Lomax @pealomax]

@ZARA_Care please can someone contact me about a dreadful customer service experience my daughter faced in Zara Leeds

[Karen Lomax @pealomax]

@At_Zara_care please can someone contact me about a dreadful customer service experience my daughter faced in Zara Leeds

[Karen Lomax @pealomax]

@CentaurCommute Please can you share the ETA for Canary Wharf ? It’s already almost 15 mins late - thank you 🙏

[Karen Lomax @pealomax]

@InPostUK please please help customers whose parcels have gone missing.

[Karen Lomax @pealomax]

@CentaurCommute Thank you ! Got my lift :-)

[Karen Lomax @pealomax]

@CentaurCommute Any idea how late it is going to be please ?

[Karen Lomax @pealomax]

@CentaurCommute Is there an update please ? Longer than 20mins now…

[Karen Lomax @pealomax]

@NOW trying to contact someone about a complaint !! It’s impossible to speak to anyone - WHY ?

[Karen Lomax @pealomax]

@EmiratesSupport the wait for transportation at Dubai airport is ridiculous - who is in charge here ?

[Karen Lomax @pealomax]

@blissinabiteuk can you confirm please whether there is a standard delivery cost for the UK ?

[Karen Lomax @pealomax]

@Se_Railway It’s really not good enough - turfed off at Tonbridge with absolutely no alternative - no buses no link to High Brooms and only suggested to go to Ashford ?! Not good enough @Se_Railway

[Karen Lomax @pealomax]

@RichardPool1985 @LeShuttle Same - the flexiplus queue is actually the slowest of them all !

[Karen Lomax @pealomax]

@LeShuttle what is the latest with the queues at passport control please (at Calais) ?

[Karen Lomax @pealomax]

But WHY is the wait so long ?? What are we waiting for ? The queues here are ridiculous

[Karen Lomax @pealomax]

@CentaurCommute the regular coaches seem to now be without any USB charging points - 786/788a - please can we have them on the coach as they are so helpful to charge phones ?!

[Karen Lomax @pealomax]

@SJFT88 Great story - thank god for people like you flying !

[Karen Lomax @pealomax]

@Bershka how do I return an item that was bought as a present please ? I have the receipt but your website is too complicated to understand returning without being the purchaser ? Thnx