Pei Chin Tay

Digital policy by day, Chair restorer by night. Into Digital + Data + Design. Views my own.

[Pei Chin Tay @peichintay]

I published an OpEd in NikkeiAsia, where I wrote about regulatory moves in India and Singapore to de-link worker protections from worker status, and to give greater protections for platform workers without undermining their flexibility. More can be done. https://t.co/YNO0smbe0X

[Jeegar Kakkad @jeegarkakkad]

Public services in the UK don’t require reform. They need transformation. Our latest @InstituteGC report w @kmei_ & @ryan_wain makes the case for a public sector fit for the 21st c, enabled by modern digital infrastructure and #digitalID. #FutureofBritain
https://t.co/QNw4yobVmR

[Pei Chin Tay @peichintay]

Public services in the UK don’t require reform. They need transformation. @InstituteGC @kmei_ @jeegarkakkad @ryan_wain make the case for a public sector fit for the 21st c, enabled by modern digital infrastructure and #digitalID. #FutureOfBritain https://t.co/ZhGVXA9iBB

[Apolitical @apoliticalco]

Democratising the way governments spend their money can lead to increased trust and better outcomes. This brilliant thought piece by Nick Romeo in @NewYorker takes a deep dive into the transformational potential of #ParticipatoryBudgeting https://t.co/qCDi5rX5NO

[Pei Chin Tay @peichintay]

New week, new Oped! @Olliel24 and I wrote about algorithmic mgmt in @restofworld. How are algorithms affecting the world of work? We start by examining the gig / platform economy.

[Oliver Large @Olliel24]

Article by @peichintay & me in @restofworld highlighting our user-centred research on algorithmic management of platform workers, how this should concern us all & what policy outcomes gov’ts should pursue in response

https://t.co/zYbT7QdTK8

[Oliver Large @Olliel24]

Article by @peichintay & me in @restofworld highlighting our user-centred research on algorithmic management of platform workers, how this should concern us all & what policy outcomes gov’ts should pursue in response

https://t.co/zYbT7QdTK8

[Oliver Large @Olliel24]

This report involved design thinking methodology, significant stakeholder engagement & a considerable team effort

My thanks in particular to @kmei_, @a_iosad, and the project co-lead @peichintay

You can read the full report here (9/9)

https://t.co/EcMHYICkAR

[Oliver Large @Olliel24]

We go into more detail in the report on worker insights and what each of these policy outcomes might look like

Next year we hope to create policy programmes to achieve these outcomes in specific locations

We invite our readers (you!) to contribute to this conversation (8/9)

[Oliver Large @Olliel24]

Gov'ts must better serve worker needs around control, income & flexibility without undermining the DLP model

When regulating DLPs, they should consider how to achieve 3 policy outcomes:

👩‍💼Empower workers
📱Encourage platform innovation & improvement
🪜Extend DLP benefits (7/9)

[Oliver Large @Olliel24]

While many workers experience these elements of good work, more can be done. Our research found that:

🎛️ a lack of transparency & recourse undermine workers' control
🗣️Discrimination, unexpected costs & platform errors threaten incomes
💻Platform features can limit flexibility

[Oliver Large @Olliel24]

The key finding from our research is that, across different locations and platform types, DLP workers’ perceptions of good work are framed by control, flexibility and income

Platform work was a positive choice for most workers, often in comparison to traditional employment (5/9)

[Oliver Large @Olliel24]

Yet gov't regulatory approaches (where they exist) have often failed to consider DLPs actual and potential benefits or to factor in worker preferences

To help fill this gap, @InstituteGC commissioned new user-centred research to gain insights on DLP workers’ experiences (4/9)

[Oliver Large @Olliel24]

By maximising efficiency, information aggregation & flexibility, DLPs have created value for workers, customers, businesses and gov'ts

Although there are sometimes challenges to achieving these positive effects, especially for workers, gov'ts must acknowledge the benefits (3/9)

[Oliver Large @Olliel24]

DLPs leverage a digital platform to connect workers with paid tasks, often facilitated by algorithmic tools and a flexible workforce

Although DLPs still represent a small section of the working population, millions of workers from across the world have joined platforms (2/9)

[Oliver Large @Olliel24]

Today, the Digital Government Unit at @InstituteGC published a new report on digital labour platforms, that helps to answer the following questions:

How do workers perceive platform work? How should governments respond to worker preferences?

Here are the key messages👇🧵 (1/9)

[Pei Chin Tay @peichintay]

Digital labour platforms are a growing part of the global economy and can support access to better working opportunities and conditions. @InstituteGC @Olliel24 make the case to empower, encourage, and extend platforms in our new research #FreedomJobs https://t.co/wZQLeLQYhB

[Jasmine Kendall @_jasminekendall]

Published the second part of my blog on @SDinGov today - with a summary of a workshop I ran on creating strong cultures of human-centred design in gov.

Also some reflections on running my first in-person session!

https://t.co/KWttaKLn92

[Oliver Large @Olliel24]

Finally, the Digital Ministry in the Netherlands are implementing the Digital Failure Awards - which are examples where gov’t has learned from their mistakes.

It’s an interesting way to incentivise failure in gov’t, which is an essential pre-requisite to success

[The Work Foundation @WorkFoundation]

🏆 This week, instead of the usual report/briefing, #ResearchOfTheWeek goes to @Olliel24 at
@InstituteGC for this new article exploring how platform workers should be supported through periods of high inflation. ⬇️ (1/6)
https://t.co/WmBJMjE324

[Alexander Iosad @a_iosad]

Government services should be reliable, cost-effective, frictionless and delightful. This is not a pipe dream.

New from @mwendowangu and myself for @InstituteGC: proactive public services! What are they, why do we need them and what stands in the way? https://t.co/fCNqZkyjQP