perla

Senior User Researcher at Ministry of Justice @Justice_Digital

Previously @wearesnook | @NHSX | @traversepeople

Opinions my own!

[perla @perlarem]

@HMRCcustomers hello - i tried to do this and I did not get through to anyone. Is there an email address?

[perla @perlarem]

@HMRCcustomers it is very hard to know who to contact. I need a certificate to evidence that my taxes are in order for a passport application. Please contact me to advise me on how to do this

[perla @perlarem]

@SkyBroadbandd my mum was scammed by someone pretending to be sky. They set up a phone contract using her information. She has tried to contact you several times through the fraud email address and has no response. She is still being charged for the phone contract!

[perla @perlarem]

@British_Airways Every email starts again as if customer relations aren’t reading them. I was offered a voucher but not actually given the voucher. My trousers are ruined and the customer service is appalling. Budget airline @easyJet service is better. Shocked.

[perla @perlarem]

@British_Airways Hi. There was gum on my seat which ruined my trousers irreparably. I have asked British airways to cover the cost. I have sent proof of purchase etc. but emails from customer service keep ignoring the issue. The flight attendant assured me it would be sorted.

[perla @perlarem]

@CamdenCouncil since becoming a mum I am disappointed that there are no gyms with crèches in Camden. How are we meant to exercise?

[perla @perlarem]

I would like to be reimbursed for the taxi that I needed to take in the end!

[perla @perlarem]

@TfL @SadiqKhan the 27 bus is a disgrace. I missed my train waiting for a the bus. It kept saying it was coming in one minute and then disappearing off the board. A bus came in 45 mins.

[perla @perlarem]

Returning home from Paddington - 2 buses did not go all the way to my destination. I have a baby that I need to feed! How can a bus service be so unreliable?

[perla @perlarem]

@broadbandchoice hiya. I’ve tried to get in touch as I have no received my voucher for joining virgin over 120 days ago. I received a response to an FAQ page. This did not help me get my voucher

[perla @perlarem]

@FantasticCCare service is absolutely shocking. I wish I had read all the comments here before booking. Cleaning job not done. I sent photos each time. I paid extra to have the windows cleaned. The ones they did 'clean' were totally scratched. STILL NO REFUND

[perla @perlarem]

@tonytinawestend how do I book?

[perla @perlarem]

@SJ_AB If you follow me back I can DM you!

[perla @perlarem]

@SJ_AB It won’t let me unfortunately. Are you able to dm me?

[perla @perlarem]

@SJ_AB And i can't access the kontakt page on your website as it is not working :(

[perla @perlarem]

@SJ_AB It won't let me DM unless i pay for a verified account :(

[perla @perlarem]

@HannahPinnock YES!

[perla @perlarem]

@sainsburys For 2 weeks in a row the frozen food you have delivered has been melted and totally defrosted

[perla @perlarem]

@HannahPinnock @powdr99 yes