Hi @Qantas, there is a problem with my flight credit but I cannot get through to your phone support line. I cannot find any other way to get in contact to resolve this. How can I get help? Thanks.
@Telstra any reason why I’m getting dial up speeds on mobile data since Christmas? 0.5mbs download is ridiculous. South Gippsland area, many others complaining the same
In its defence it’s probably unlikely the modem would fail over to 4G due to a DNS issue - NBN was probably still ‘working’ for it. Changing DNS servers would have worked - I settled for pulling out the ethernet cable.
🔒 Update: We've identified the issue and are working on it. Some of our Domain Name Servers (DNS) used to route your traffic online are experiencing a cyber attack, known as a Denial of Service (DoS). Your info isn't at risk. We're doing all we can to get you back online.