PH1 Research

Consultancy specializing in #servicedesign #web3 #customerexperience #UXinnovation

[PH1 Research @PH1ca]

As ecosystems have gotten more complex, #ServiceDesign has become more in demand. #serviceblueprints help product teams improve the customer journey. #serviceaudits help leadership identify improvements & possible new services to invest into. Learn more
https://t.co/HO1e5x6Md5

[PH1 Research @PH1ca]

We've decided that meeting in-person needs to be worth it. So we're committing to an annual retreat somewhere exotic. Here's the outcome of the first one in #Medellin, #Colombia ... where to go in 2023??

[Art Assoiants @aassoiants]

Culture eats everything for breakfast

So @PH1ca flew to Medellin, Colombia to articulate ours

And we're stronger for it

👇

[arpy @arpyd]

#Fandom is one of the most powerful forces on earth. It connects the now to the past. Fandom is also incredibly difficult to monetize efficiently. Let's explore when #Web3 and #NFT can help https://t.co/kUQNovmUqh

[PH1 Research @PH1ca]

Over the last year we've been working heavily in the #NFT #Web3 space on some of the largest sports, marketplace & music projects to date. We're launching a range of services to support #startups & #enterprises https://t.co/paPCUpPgV1

[PH1 Research @PH1ca]

One of our most exciting projects is launching soon:
@NFL + @dapperlabs
Are revolutionizing fandom with a new digital collectible. We worked with them on design research, market research, and CX. We've also worked on their upcoming UFC & LaLiga products.

[PH1 Research @PH1ca]

Recruiting for #UserResearch is often expensive and time consuming.

We found that social media recruitment is a flexible and impactful approach and should be considered by any research or product team.

Learn here: https://t.co/wkvMb58Z8a

#UXResearch

[PH1 Research @PH1ca]

Looking boost your #digitalexperience research capabilities?

Our latest newsletter has several resources to improve your #CX #UX #research.

h/t to @greggcorp @RosenfeldMedia @MeasuringU , @McKinsey @dscout for providing such great resources.

https://t.co/w0AGPPvwHD]

[PH1 Research @PH1ca]

Public sector organizations:
Test not only the usability of your website/service, but also how well you fulfill on your mandate. This article outlines how
https://t.co/mxOxLjrCEi

[PH1 Research @PH1ca]

Practitioners know the value of #CX.

But how do we get buy-in for our projects?

@MiklosPhilips argues that for stakeholders, "seeing is believing."

https://t.co/rKZhntBr01

[arpy @arpyd]

What we learned from researching how hundreds of organizations reacted to the #COVID19 crisis and protected their customers and employees. It outlines specific #customerexperience strategies. https://t.co/Fr9nqwapjF @PH1ca @cxchallenges

[Customer Experience Challenges @cxchallenges]

Workshop: Elevating the visitor experience on your #tourism website (June 24)

This 90-minute online workshop will introduce #designthinking and #servicedesign methods to improve your tourism website to meet the needs of post-COVID visitors.

Register https://t.co/6kLiBf88VS

[PH1 Research @PH1ca]

Register for this webinar tomorrow at 3pm PT featuring experts from traditional and digital education:
- Dr. Angèle Beausoleil from @rotmanschool
- Tom Adams @tom_adams from @QuanticSchool
- Mat Cognac @MatCognac from @coursera

[Customer Experience Challenges @cxchallenges]

Learn how @QuanticSchool and @coursera are changing #education and how others will be forced to adapt because of #COVID19. We'll focus on discussing how to improve the student experience and educator experience
https://t.co/Wzn71367yy

[Customer Experience Challenges @cxchallenges]

Learn how @QuanticSchool and @coursera are changing #education and how others will be forced to adapt because of #COVID19. We'll focus on discussing how to improve the student experience and educator experience
https://t.co/Wzn71367yy

[PH1 Research @PH1ca]

Free resources: Lessons to Help Your Organisation Through the COVID-19 Crisis

This series will include new stories weekly from industry leaders who are learning how to adaptive and become resilient in the #COVID19 crisis
https://t.co/0vQFJZkacx

[PH1 Research @PH1ca]

Becoming an Adaptive & Resilient Organization: 3 Lessons from @CityStudioVan (Education)
CityStudio brings innovation, engagement, and experimentation to Vancouver’s City Hall by uniting city staff with post-secondary students, faculty, and community
https://t.co/MRS4d15SqM

[PH1 Research @PH1ca]

#COVID_19 As we now have moved disbelief to acceptance that this is an emergency, how much longer will it be one?

[arpy @arpyd]

The #COVID19 situation is a pivotal moment in how organizations prioritize the employee & #customerexperience. We are starting an ambitious report to find out what we can learn from this public health emergency and how we can better address a future one.
https://t.co/tOjk2gqDbo

[arpy @arpyd]

Happy and proud to see an amazing project working on in 2018 launch this week! https://t.co/qDZiaN21f1 made by Indigo #Customerexerience

[PH1 Research @PH1ca]

PH1 is growing! If you know anyone who has expertise in and passion for #CX research & #ServiceDesign in Vancouver, we'd like to speak to them.

We helps orgs increase the impact of their services. #journeymapping #personas #prototyping #jobstobedone #accessability

[Customer Experience Challenges @cxchallenges]

#Toronto we're hosting our 1st event in your beautiful city tomorrow. The event is almost sold out so please get your tix asap to hear how to become a customer-centric org https://t.co/0nLwPBb1vZ #cx #customerexperience