Phil Y

[Phil Y @philyoung10]

@VirginAtlantic Customer experience isn’t just about knowing the status, it’s about feeling valued and that people are there and working on things. 4hrs of silence is not good enough.

[Phil Y @philyoung10]

@VirginAtlantic 2h45 since I asked your 24/7 team on WhatsApp for an update on my lost luggage. I’ve been stranded in India with just the clothes I am standing in and apparently you still don’t even know where my suitcase is. 24hrs and counting since registered as lost with you…

[Phil Y @philyoung10]

@VirginAtlantic It would be nice if they answered the WhatsApp at least rather than just ignoring it even if the update is to say no update as of yet. 4hrs in a vacuum of silence doesn’t make a great customer experience. And that was communication through the channel provided on that link…

[Phil Y @philyoung10]

@VirginAtlantic now coming up to 4hrs on my WhatsApp message regarding my lost luggage and still no response. Still stranded in India with just the clothes I am wearing. Any chance of some help here?!?

[Phil Y @philyoung10]

@craig_pankhurst It’s happening all over the Prem. I think it reflects the intensity of the modern game plus the added time. An extra 10 mins a game equates to an additional 4 games over the season but they are added when you are already knackered and having played 90 mins already

[Phil Y @philyoung10]

@Jimllpaintit Gatwa is a throwback in the snack arena. Definitely quavers

[Phil Y @philyoung10]

@fullback03 And Levy on the other side…

[Phil Y @philyoung10]

@VodafoneUK Currently approaching minute 35 of being on hold for your customer care team in your 'partner'. Trying to add a service and haven't actually even been acknowledged of being on hold, let alone got through yet. Is this the customer care you aspire to?

[Phil Y @philyoung10]

@fluxpac @anon_opin But only if also sung in a Yorkshire accent…

[Phil Y @philyoung10]

@ottawascot @NoContextBrits *shakes first angrily * I was just coming here to post this! 🤣

[Phil Y @philyoung10]

@IainDale Good luck Iain!

[Phil Y @philyoung10]

@anon_opin Starlight express needs to be there

[Glenn Smith @gupster]

Just because you have crappy processes doesn't mean you must live with them!

How much pain would you overcome if you changed them?

Here's a six-step process to fix them:

[Phil Y @philyoung10]

@samueluhuru @piersmorgan @swindonspurs 🤣

[Phil Y @philyoung10]

@Craig_Pankhurst Kriss Kross - Jump 🤣

[Phil Y @philyoung10]

@MarcSpurs Went for Nagelsmann but would also be happy with Poch tbh

[Phil Y @philyoung10]

The bit when the singing starts… 🤣 genius as always

[Damien Robitaille @damienrobi]

RASPUTIN • Boney M.

Full version / Version complète
👉 https://t.co/oh9WFmRQtX

[Phil Y @philyoung10]

@Craig_Pankhurst Depends if you mean with the current manager…..

[Phil Y @philyoung10]

@goal @swindonspurs