Pinnacle Service Families

Proud to provide National Accommodation Management Services to 49,000 Service family homes on behalf of DIO. Monitored Mon-Fri 8:30am-4:30pm, except bank hols.

[Pinnacle Service Families @PinnacleSF]

@meganc199 Hi, we’re sorry to hear you’ve continued to experience a mice infestation despite being advised the issue had been resolved. We’re also sorry to hear you have outstanding repairs. Please DM us with your full name and address, and we’ll look into this for you. Many thanks, Holly.

[Pinnacle Service Families @PinnacleSF]

@KaterynaBa1102 @VIVODefence We're sorry to hear about the concerns you've raised. Please could you email [email protected] with your full name, address, and preferred contact details, we will investigate the matter and contact you directly to discuss how we can support your family.

[Pinnacle Service Families @PinnacleSF]

@GUNNERDAN94 Good afternoon,
We're sorry to hear about your experience, could you please email your full name, contact details, current address, and application number to [email protected], we look forward to helping you resolve this matter.
Kind regards, Sophie.

[Pinnacle Service Families @PinnacleSF]

@correct_fly Good afternoon, as discussed, the new boiler is due to be delivered this week. We will contact you as soon as we have a confirmed date for installation. Please accept our sincere apologies for the delay, and thank you for your patience. Kind regards, Terri

[Pinnacle Service Families @PinnacleSF]

@correct_fly @haynesdeborah Good afternoon, my contact number is included in the email signature I previously sent, and I would be very happy to speak with you if you would prefer to discuss this over the phone. Kind regards, Terri.

[Pinnacle Service Families @PinnacleSF]

@correct_fly Hi, thank you for passing on these details. I have passed this to a senior member of the team so that they can provide you with a solution as soon as possible. We appreciate your patience and are once again very sorry for the issues you have been having. Many thanks, Holly.

[Pinnacle Service Families @PinnacleSF]

@correct_fly Good Morning, I am just following this up, please could I ask if you have had any development with this issue? We really do want to help and if you could please send your details we will do everything we can to find a solution for you. Many thanks, Holly.

[Pinnacle Service Families @PinnacleSF]

@correct_fly Hi, we are very sorry to hear about these issues. Please can you DM us your full name and address so we can look into this for you? Many thanks, Holly.

[Pinnacle Service Families @PinnacleSF]

@mrswrighty2014 Good Morning,
we are really sorry to hear about the issues you have been having with the leak in your shower. Please can you DM us with your full name and address so I can look into this and provide you with an update regarding the repair? Many thanks, Holly.

[Pinnacle Service Families @PinnacleSF]

@LGordon113 Hi Laura, please can you DM me your details including your full name and address so I can look into whether you can receive new glass for more than one window? Many thanks, Holly.

[Pinnacle Service Families @PinnacleSF]

@LGordon113 Good Afternoon, Pinnacle no longer provides baby gates, but you can buy and install your own if you wish to do so. You can leave them behind on move-out if they are in good working order. If you remove them, you must repair any damage caused by them before move-out. Thanks, Holly

[Pinnacle Service Families @PinnacleSF]

@EmertonKatrina @mod_dio @The_AFF @SSAFA_NYorks Good morning Katrina,

I am sincerely sorry for the condition of your cooker at your March move‑in and the communication during your 14‑day assessment. I’ve spoken with your Housing Officer, who confirms an operative will attend today between 11:00–12:00.

Many Thanks
Craig

[Pinnacle Service Families @PinnacleSF]

@rees_sarah0212 @AmeyLtd Good afternoon Sarah.

I’m very sorry to hear about the immersion heater issue that has left you without hot water. I’ve spoken with your partner and DIO RAMS provider AMEY, and agreed to call tomorrow at 08:30am to progress a resolution.

Many Thanks
Craig

[Defence Infrastructure Organisation @mod_dio]

Following feedback from military families, we’ve updated the Defence Homes Colour Palette to include light pink shades, giving families even more freedom to personalise their homes.

Read more: https://t.co/VWabBjqNQg

#PatchHacks #MilitaryHousing

[Pinnacle Service Families @PinnacleSF]

@TommoDolFan Thanks very much for your kind feedback – it’s genuinely appreciated. I’m pleased Craig could help get everything resolved. I will forward your feedback to him.

Many thanks,
Terri

[Pinnacle Service Families @PinnacleSF]

📣 Just one week to go! Our next Virtual Outreach Day is happening next Wednesday, 8th April 💻👋

If you're living in Service Family Accommodation and need help with allocations, repairs, or housing queries, this is your chance to speak directly with our team via Microsoft Teams - for tailored support, wherever you are.

🔗 Reserve your spot now: https://t.co/3NC96pbpaE

This session is part of our ongoing commitment to making housing support accessible, flexible, and responsive to your needs.

Prefer to speak with us in person? We’ve got you covered:

🏣 Open office events: https://t.co/cD2Dmu8b4n
🏘️ Housing clinics: https://t.co/8FfR5Q0xB2

Whether online or face-to-face, we’re here to help.

#ServiceFamilies #HousingSupport #VirtualOutreach #CommunityEngagement #MilitaryHousing #AccessibleSupport

[Pinnacle Service Families @PinnacleSF]

@LauraMDietz Morning Laura,

Thank you for your time on the phone today. As agreed during our call, I am now liaising with VIVO to arrange a permanent resolution for your guttering. I will contact you directly as soon as I have an update.

Many thanks,
Craig

[Pinnacle Service Families @PinnacleSF]

We’ve seen recent reports across social media of scam callers impersonating Pinnacle and other @mod_dio contractors. These callers are asking for personal details such as your address, property type or home‑ownership status - and some become aggressive when challenged.

Given the potential risk, we’re issuing a reminder to all families to stay alert and always verify a caller’s identity.

If you receive an unexpected call claiming to be from Pinnacle or a DIO contractor:

✅ Do not share personal information
✅ Ask for the caller’s name and team
✅ Check for appointment confirmations or official contact numbers
✅ Genuine staff will always carry ID badges when attending your property

These reports have been shared with the relevant teams, including the Royal Military Police, and awareness is being raised across partner organisations.

Please feel free to share this message within your local community to help keep everyone informed and safe.

#ServiceFamilies #MilitaryHomes #ScamAwareness #CommunitySupport

[Pinnacle Service Families @PinnacleSF]

@GladysSM1922 @LukePollard Hi, we are really sorry to hear that you have mould in your garage and we would really like to help. Please can you DM us with your full name and address so we can look into the issue for you? Many thanks, Holly.