Lindsay A

SAHM, Dance mom, ju-ju-be pink lady, and American Girl doll collector

[Lindsay A @pixellates]

@erastourticketz Would love to go to my first Eras show!!

[Lindsay A @pixellates]

@TELUSsupport First phone won't stop beeping, now Telus security doing the same. Awesome start to the day..

[Lindsay A @pixellates]

@ZacksJerryRig Love your videos, always have to stop and check them out. My favorites were the garden updates over this past summer.

[Lindsay A @pixellates]

@CanRevAgency It's too bad that community organizations are unable to help the 100k 🇨🇦ians that are locked out by the CRA & been affected by supposed preventative measures. Calling daily & multiple times a day only to be hung up on without answers is unacceptable & the hold music is atrocious

[Lindsay A @pixellates]

@CanRevAgency I am a 🇨🇦ian whom wishes the @CanRevAgency would help me get my account fixed so I can stop worrying. Received the email removed from account, locked out of account, & have spent a month calling daily only to be hung up on. Worried that info has been changed or stolen

[Lindsay A @pixellates]

@CanRevAgency @Mike_de_Jong @BruceBanman CRA, you locked 100k people out of our accounts with no solution, no letter acknowledging what happened, & managed to shush this up in the media. Meanwhile, CRA call centres are overloaded, queues are full & calls are dropped. Help us pls!

[Lindsay A @pixellates]

@BrandiKasmer @CanRevAgency Same here!! How about helping the 100k locked CRA accounts, @CanRevAgency ?? Tax season is stressful enough as is, but this is ridiculous. Phone systems too full to accept calls, calls disconnected after 3 hours, & haven't heard a thing about letters acknowledging the data breach

[Lindsay A @pixellates]

@CanRevAgency 2nd day of agent queues being too full for them to accept my call. How about adding a few more agents and put a couple with the sole purpose of calling the 100k Canadians with accounts that you locked out??? It would ease the strain on the phone system and ease the stress of 100k

[Lindsay A @pixellates]

@CanRevAgency Been calling since initial preventative lockout, have spent 22+ hours on hold only for call to be disconnected. Have gotten callback option once but that was full too. How's about giving a few agents the duty to call the 100k locked out & get the issue fixed

[Lindsay A @pixellates]

@CanRevAgency A half hour wait on two separate attempts at the CRA queue for an account you locked for *security reasons* turned into being hung up on at the three hour mark both times for a total of 22+ hours spent waiting for help from the CRA. 👎

[Lindsay A @pixellates]

@CanRevAgency Another person affected by MY ACOUNT BEING LOCKED with no REAl explanation. I already have identity monitoring so your explanation seems like complete bull💩. How about we hire more people to help with this situation. A 15 minute hold time was up almost 2 hours ago....

[Lindsay A @pixellates]

@CanRevAgency does current wait times take callbacks I to consideration? Because I am currently trying to figure out how a 20 minute wait has turned into 1.5 hours on hold

[Lindsay A @pixellates]

@CanRevAgency I am not sure why he would praise the CRA. 18 hours & counting spent on hold, trying to get thru to get my account unlocked. Instead of hosting webinars, how about you reach out to the 100,000 Canadians you lied to about what happened with our accounts & help us!

[Lindsay A @pixellates]

@CanRevAgency 9:05 am pacific time, and the queue is already over 2 hours so I can talk to someone about my locked account and making sure my information has not been changed. Does anybody actually work in locked accounts or is this a dead end queue?

[Lindsay A @pixellates]

And to round out my wonderful day on hold in the queue on @CanRevAgency, I have now spent a total of 16 hours in two days, waiting for someone to actually answer the phone and help me. Despicable CRA, your name is not Gru, so smarten up!!

[Lindsay A @pixellates]

@mmansourrr @CanRevAgency It's been an hour and a half now on the call. I don't know who the CRA thinks they are fooling with this all

[Lindsay A @pixellates]

@CanRevAgency 30 minute wait time....pfft....been in queue longer than that. Does anyone legitimately pick up the phone there?

[Lindsay A @pixellates]

@kellycmcleod @CanRevAgency The cut off time is 3 hours 2 minutes and 47 seconds. I have called in multiple times over the last two days (closing in on 12 hours now) and that is when I get the technical difficulties. Never once have I received a callback option, even when the queue was an estimated hour

[Lindsay A @pixellates]

Another day, another waste of time calling @CanRevAgency to only sit in the hold queue only to be hung up on. You mass email 100,000 Canadians, and lock out accounts with no explanation of how to get back in. It is a full time job just trying to reach you.

[Lindsay A @pixellates]

@dparslowdesigns @colinarchibald @CanRevAgency I was on the phone for 8 hours yesterday, trying to get thru. The system kicks you off at 3hours 3minutes