Rachel Hess

Always excited about cats and musical theatre

[Rachel Hess @rachelhessuk]

@OctopusEnergy. Huge complaint ongoing about how you didnt install smart meters properly therefore no readings reaching you. You're aware of this but no one calls back or replies to emails &when I do chase i have to repeat my story. Being going on for months. Who can I speak to?

[Rachel Hess @rachelhessuk]

@British_Airways Understood, thank you

[Rachel Hess @rachelhessuk]

@British_Airways @designerdiva93 I'm having the same issue and I'm travelling with children tomorrow morning - my seats are confirmed - will you give my allocated seats to someone else if you don't let me check in?

[Rachel Hess @rachelhessuk]

@British_Airways I am urgently trying to get hold of a human to update my passport number - the app isn’t letting me. What phone number can I use?

[Rachel Hess @rachelhessuk]

@SkyHelpTeam hi - I’ve got an engineer booked to come and need to cancel but because you make it impossible to get through on the phone I’m unable to. Can you give me a number to call and cancel and renew to another contact please.

[Rachel Hess @rachelhessuk]

Hi @OctopusEnergy we transferred from
Bulb, and our DD is still being paid to Bulb - is this correct? Think there have been 3 months of this. Also, is the Bulb tarrif we were on the one we should stay on? Thanks

[Rachel Hess @rachelhessuk]

Hi @CWOA last season you did a preschooler and adult ticket for £25 for weekdays and term time. I can’t seem to find this ticket type this year - are you still doing it? If so, can you send me a link? Thanks

[Rachel Hess @rachelhessuk]

@CWOA hi there. I’m trying to book your adult and pre schooler ticket, but can’t see this option. Last season it was £25 midweek term time - can you help? Thanks

[Rachel Hess @rachelhessuk]

@marksandspencer hi - I’ve placed an order to collect in store. Went yesterday and staff member couldn’t find it… got an email today saying “thank you for using click and collect” so I’m worried it’s been marked as collected. Who can I speak to about this? Thanks

[Rachel Hess @rachelhessuk]

@ashtonlewsey No @DeliverooHelp asked me to DM them but all messages to them fail. @DeliverooHelp can you help?

[Rachel Hess @rachelhessuk]

@DeliverooHelp hi, I’ve applied the £10 off 10 offer, however I can’t see which restaurant accept this offer - I’ve searched for loads! How can I find out??

[Rachel Hess @rachelhessuk]

@DeliverooHelp Have just had a message failure - it doesn’t say why - have tried sending a few times - the messages aren’t particularly long!

[Rachel Hess @rachelhessuk]

@DeliverooHelp Thanks SM, have done

[Rachel Hess @rachelhessuk]

@jennyeclair Hi @jennyeclair Make sure mum isn’t around - she needs to say goodbye & make it clear she has gone somewhere.Ideally don’t be at home so nothing is familiar / no mum https://t.co/pe3Sq5U2z0 shouldnt be starving either as will be too distressed to try

[Rachel Hess @rachelhessuk]

@saj_anderson @28feedslater @finnie_claire That’s appalling. And is that why you were refused entry the second time? Was it the same branch? (Not that it makes a difference, and sorry if you’ve answered this question already!)

[Rachel Hess @rachelhessuk]

@alanfletcher @neighbours Oh no! I hope you manage to get it back. The last episode was excellent. Very nostalgic, and I was in tears. Thank you for providing so many happy memories. X

[Rachel Hess @rachelhessuk]

Hi @BulbUK why have you sent me this email? I use hardly any energy. Ever. The month of June was your estimate. I trust this was email was mistake? @BBCWatchdog

[Rachel Hess @rachelhessuk]

Hi @BulbUK i changed my payment details a few weeks ago, and We haven’t been charged this month (neither the new bank account nor old). What can we do? Thanks

[Rachel Hess @rachelhessuk]

@ladbible I didn’t x

[Rachel Hess @rachelhessuk]

@PregnantScrewed @EYAlliance This absolutely terrifies me. Do keep us updated. I know you will. X