Rachel Wallace

[Rachel Wallace @rachelpark]

@edfenergy I have a complaint open for almost 4 weeks. I’ve called and escalated it, I’ve emailed over 20 times. The complaints handler is never responding! I’ve asked for the call recording 3 weeks ago and all I’ve been met with is silence!! This is not acceptable

[Rachel Wallace @rachelpark]

@TrainSplit first time using your website. Booking for myself and a friend. I don’t have a rail card, my friend does. It’s telling me I will need to present 2 railcards for this journey or else my ticket won’t be valid. There is no option to select 1 railcard

[Rachel Wallace @rachelpark]

@SECGlasgow can you let us know the information for Katherine Ryan tomorrow, all the website and emails says is 6.30pm doors opening.
What time does Katherine take the stage please

[Rachel Wallace @rachelpark]

@easyJet is there an issue with your website? Trying to book a flight and it keeps coming up
Error. Have cleared cookies, refreshed and all that is happening is the circle loading symbol is going round and round

[Rachel Wallace @rachelpark]

@YodelHelpTeam your app chat is awful been waiting for hours for someone to respond. My parcel has not moved from your Perth depot in over a week! Where's my parcel

[Rachel Wallace @rachelpark]

@googlephotos can you help.
Bought a new phone. Tried to log into my photos it wants me to
Authorise it with you tube on my old phone. I don't have you tube app. I download it and it give me a code to use on you tube app! It's a circle it's doesn't make sense!

[Rachel Wallace @rachelpark]

@VeryHelpers can someone help. I ordered converse high tops for my daughters birthday on Thursday and you have sent me iconic London lit look set! Not even similar

[Rachel Wallace @rachelpark]

@Halfords_uk customer service is awful. Charged a different price from the display ticket and then made to wait 15 minutes as the only person who can deal with it was outside. No urgency

[Rachel Wallace @rachelpark]

@SkyHelpTeam do you actually answer any of your customers. I've been waiting quite a while for a response!

[Rachel Wallace @rachelpark]

@SkyHelpTeam I have a credit on my closed broadband account and would like it refunded as soon a possible please

[Rachel Wallace @rachelpark]

@SkyHelpTeam several messages sent! Still not response. Complaint number 3645612908

[Rachel Wallace @rachelpark]

@SkyHelpTeam I have sent a DM several times and nothing! Can someone answer my question

[Rachel Wallace @rachelpark]

@LordACarter @SkyHelpTeam Im still getting emails telling me i'm due them for leaving broadband even though i've called severval times & they all said I don't! Very poor customer service, no one seems to care opened a complaint they acknowledged it and then shut it 1 minute later. Yet heard from no one

[Rachel Wallace @rachelpark]

@SkyHelpTeam how can I raise a complaint and get an acknowledgment email and then 1 minute later tell me the case has been closed!!! ive heard from no one. its also been over 24 hours since I sent a DM regarding this!! Very poor customer service, I want someone to contact me

[Rachel Wallace @rachelpark]

@SkyHelpTeam I've sent a Dm regarding an ongoing issue. It's getting ridiculous now! I've been told several times I'm due you no money, yet you keep sending me emails. I'm not calling about this again! Get it rectified and I want to raise a complaint

[Rachel Wallace @rachelpark]

@SkyHelpTeam can someone answer my DM please

[Rachel Wallace @rachelpark]

@SkyHelpTeam I have sent a DM. Please respond. I have left sky broadband and now you're asking me to send equipment I have NEVER had!! All I have is the hub, yet you want a booster 4 as well! It's never just straightforward.

[Rachel Wallace @rachelpark]

@OctopusEnergy I move to you as I was told the customer service was great. So far im not agreeing. I have sent over Dms looking for help and a different people over the course of week have been answering, but im still not further forward! 48 hrs since. I had a response

[Rachel Wallace @rachelpark]

@SkyHelpTeam Hello, i've sent you a DM. Its a simple question, im just needing clarification. Please can someone respond. Thank you

[Rachel Wallace @rachelpark]

@megabusuk What happens now!