Arun Raveendran

Sr.Director-Global Business Development@Whatfix, Non-executive Director @ Foradian Technologies Pvt Ltd, Winner of Star Entrepreneur Award

[Arun Raveendran @raveendranarun]

@makemytripcare @makemytrip shared my details. Waiting for the call. I haven’t got any call back as promised in this case so far.

[Arun Raveendran @raveendranarun]

@makemytrip it is unbecoming of a brand like you to take an approach of delaying a support case so that the customer gets frustrated and lets go is unethical. Promising a call back and doing it is not right. Untrained support agents who need context in every call.

[Arun Raveendran @raveendranarun]

@airindia Not really. They have no clue. My experience from the check in has not been great.

Also, can you explain what assistance will they provide? They are right in front of us.

[Arun Raveendran @raveendranarun]

@airindia @airvistara_help flight number AI2506 is supposed to be delayed over 2 hours. The staff has no clue and says the flights may come by 11pm. I had started booking flights with you regularly and now ok like we are going to old days.
Staff behaviour is sub par.

[Arun Raveendran @raveendranarun]

Still waiting for a response after sending the DM

[Arun Raveendran @raveendranarun]

@ShiprocketIndia @BlueDartCares has no clue about the shipment which was shipped from Kholapur on 12 May and was to be delivered on 18. No one is reachable to give any update.
Pathetic service.

[Arun Raveendran @raveendranarun]

Shared the details. I hope you atleast are able to identify where is the courier @ShiprocketIndia @BlueDartCares

[Arun Raveendran @raveendranarun]

@Practo Not happy with the service and quality of resolution. Will not be opting for your service again

[Arun Raveendran @raveendranarun]

@Practo do you guys need 2 days to process a CBC report. It is not mentioned when we book the same. Isn’t it misleading a customer.

[Arun Raveendran @raveendranarun]

@Practo @Practo still waiting. More than an hour since you mentioned that you would get back.

[Arun Raveendran @raveendranarun]

@Practo @Practo received the call from your agent to say that it will still take 2 days. Very inefficient

[Arun Raveendran @raveendranarun]

@SwiggyCares 150907706381349

[Arun Raveendran @raveendranarun]

@Swiggy I was delivered with a Kombucha that was spoilt (discoloured) and quantity evaporated and the cap tampered. On sending it across to the support team they just send a one liner that it can not be replaced or refunded.

This is cheating.Selling substandard products.

[Arun Raveendran @raveendranarun]

@SwiggyCares How many minutes do you need to look into it?

[Arun Raveendran @raveendranarun]

@HondaCarIndia thousand of you cars are having issues with Alpine version where Google maps freezes on the screen. Your Regional Escalation Manager is expecting us to relaunch 100+ times while driving risking everyone.

Shows you don’t care about customer safety.

[Arun Raveendran @raveendranarun]

@HondaCarIndia such great customer service. Almost a week no one has bothered to call inspite of re-escalations. Didn’t expect @Honda to get to a level of ignoring customer problems

[Arun Raveendran @raveendranarun]

@HondaCarIndia @HondaCarIndia such great customer service. Almost a week no one has bothered to call inspite of re-escalations. Didn’t expect @Honda to get to a level of ignoring customer problems

[Arun Raveendran @raveendranarun]

@HondaCarIndia the 4th Generation City digipad on alpine freezes when @googlemaps is launched. It’s a risk to driver’s life since u have to go back and relaunch. For more than 3 months no one is bothered to correct it. Is this your customer first approach?

[Arun Raveendran @raveendranarun]

@HondaCarIndia @HondaCarIndia would you need another month for the team to reach out to check on a critical issue? I am sure my next car is not @HondaCarIndia @Honda

[Arun Raveendran @raveendranarun]

@HondaCarIndia This has been re-escalating for 4 months. Still no calls