Rachel Bradshaw

Charlotte, NC | Clemson University

[Rachel Bradshaw @rayrayb94]

Agreed. The worst customer experience I’ve ever received. @Lexus

[gingy @gingy_s]

@Lexus my 2024 Lexus NX has a recall, called Lexus of Tampa bay to set up an appt to get it taken care of. They told me the next available appt is in June. 3 MONTHS FROM NOW. That must be a joke right?? Such poor customer service. Very disappointed.

[Rachel Bradshaw @rayrayb94]

@guZzy92fs @Lexus I am also experiencing a major safety negligence in my vehicle and Lexus is choosing the ignore the issue. Their automatic parking system malfunctioned and wrecked into another car causing damage to both vehicles. Damage + major safety issue. Agreed, what a shame! #LexusSucks

[Rachel Bradshaw @rayrayb94]

@Lexus I can’t believe they call this luxury. I bought a “luxury” Lexus which turned out to have a damaged parking system. Lexus refuses to take responsibility for a technology failure in their vehicle and is leaving the customer out to dry.

[Rachel Bradshaw @rayrayb94]

@Lexus Wish I could say “experience amazing” was true for me. More like “experience amazingly horrible customer service”. Your vehicle has caused so many problems for me and the company continues to avoid responsibility and communicate with the customer. #LexusFail #dontbuyLexus

[Rachel Bradshaw @rayrayb94]

@Lexus Nothing says “luxury experience” like a brand new 2026 TX getting damaged by its own automatic parking feature… and then a month of silence trying to get help.

Truly premium service.
#LexusFail #LexusCustomer

[Rachel Bradshaw @rayrayb94]

Love the innovation—automatic parking that damages your car and a customer service system that avoids responsibility and shifts blame.

Very advanced of @Lexus

[Rachel Bradshaw @rayrayb94]

@ConsumerReports
@edmunds
@IIHS_autosafety

[Rachel Bradshaw @rayrayb94]

@Lexus Your auto-park caused a collision. I hit the brakes in response. That is somehow my fault? You want me to pay for your malfunction? I am a new parent who is now afraid to drive your car. I need someone from your team to contact me. Do better. #Lexus #ConsumerRights

[Rachel Bradshaw @rayrayb94]

@ConsumerReports
@edmunds
@IIHS_autosafety

[Rachel Bradshaw @rayrayb94]

@Lexus I paid a premium price for a premium car, and your auto-park feature wrecked it. Your investigation blamed me for braking after your technology caused the crash. My newborn's safety is not up for debate. Please contact me directly so this can be resolved. #LexusFail

[Rachel Bradshaw @rayrayb94]

@ConsumerReports
@edmunds
@IIHS_autosafety

[Rachel Bradshaw @rayrayb94]

Attention!! Do not buy from @Lexus !! Horrible customer service and experience trying to contact their team regarding a major safety issue in my new vehicle. Been ignored from Lexus with zero contact after I’ve been trying to contact them for well over a month.

[Rachel Bradshaw @rayrayb94]

I’m now driving a damaged vehicle with a newborn, while Lexus avoids responsibility for a system they designed and marketed as a driver-assist feature.

This isn’t just frustrating—it raises real safety concerns.

@Lexus, customers deserve better. Make this right. Contact me ASAP

[Rachel Bradshaw @rayrayb94]

I bought a brand new 2026 Lexus TX expecting luxury quality and service. @Lexus

Within 2 weeks, the automatic parking feature failed, causing damage to my vehicle.

Since then:
– Over a month of trying to get help
– No meaningful response
– No accountability

[Rachel Bradshaw @rayrayb94]

It’s disappointing to see a large corporation @Lexus avoid responsibility instead of supporting a customer after their system failure.

Brand new vehicle. Big safety concern. @Lexus avoiding all responsibility.
This needs to be addressed. Do better.
#LexusFail #LexusCustomer

[Rachel Bradshaw @rayrayb94]

@Lexus yikes

[Nick T @NickTezza]

@rayrayb94 @Lexus I’ve never driven a good @Lexus, they’re a horrible car manufacturer! And hate child safety

[Rachel Bradshaw @rayrayb94]

@Lexus I’ve made multiple attempts to resolve a claim involving your automatic parking feature damaging my brand new vehicle and a big safety concern.

No response for over a month.

Why is Lexus ignoring customers when there’s a clear issue?
#Lexus #LexusFail #AutoPark

[Rachel Bradshaw @rayrayb94]

Dreaming of the day that @Lexus decides to take ownership of their vehicle technology and treat customers fairly!! I guess I’ll keep dreaming
#LexusCustomer #LexusFail

[Rachel Bradshaw @rayrayb94]

@Lexus A luxury brand should stand behind its technology and reputation.

Instead: no follow-up communication, no accountability, and avoiding liability after your system caused damage.

This is not the ownership experience customers expect.

[Rachel Bradshaw @rayrayb94]

@Lexus Your driver-assist parking system caused damage to my vehicle 2 weeks after purchase.

I’m now driving a damaged car with a newborn, and your team has gone silent.

This is a safety concern, not just a customer service issue. Please make this right. #Lexus #SafetyFirst

[Rachel Bradshaw @rayrayb94]

@Lexus Premium vehicle, but where is the premium customer service?

I’ve been trying for over a month to get help after your auto parking system damaged my new TX.

No outreach. No accountability. No resolution. This is a liability. #LexusFail
#LexusCustomer

[Rachel Bradshaw @rayrayb94]

I wonder what it’s like to purchase a brand new luxury vehicle and actually trust the parking safety technology works as promised?? I wouldn’t know. @Lexus please make this right.

[Rachel Bradshaw @rayrayb94]

@Lexus I picked the Lexus TX as a family car. Worst decision of my life. Now I’m stuck with a damaged vehicle and horrific customer service. I expect more from a luxury brand who prides themselves on safety. Extremely unacceptable behavior from @Lexus #LexusFail #LexusCustomer