It's mom not mum

[It's mom not mum @rchcool]

@SW_Help is “information unavailable” code for “we’re deciding how many passengers to screw over by cancelling their trains to work but just running fast so we don’t get huge fines”?

[It's mom not mum @rchcool]

@SW_Help A new issue every day if not every minute. Your beleaguered customers.

[It's mom not mum @rchcool]

@SW_Help are any trains from KNG to WAT going to run or should I give up on getting to work today?

[It's mom not mum @rchcool]

@SW_Help The incident allegedly a passenger sick at vauxhall and all lines have reopened? That’s the info given at my station, so why are trains not running? You have got to be better at incident response and recovery than this.

[It's mom not mum @rchcool]

@virginmedia @sabrevan Yes can you please explain the issue? Repeated occurrences means we can’t rely on the service until you confess the problem and whether it has actually been solved or if you’re just applying temporary fixes to avoid paying compensation to customers

[It's mom not mum @rchcool]

@virginmedia 3rd time this week our broadband is down, no explanation has been given each time only “an outage has been identified” and it takes at least a day to repair. What is the reason? I need to work from home this week and receive the service I am paying for.

[It's mom not mum @rchcool]

@virginmedia Yes but it’s always 10pm and is the 3rd time this week. So what is the problem that clearly hasn’t been fixed?

[It's mom not mum @rchcool]

@SW_Help Ok thank you for the quick response

[It's mom not mum @rchcool]

@SW_Help why so many cancellations and delays on the WAT-KNG line? Do I need to leave work early to get to my kids on time?

[It's mom not mum @rchcool]

@SW_Help Ok thank you for the quick reply

[It's mom not mum @rchcool]

@SW_Help why cancellations/delays on WAT-KNG line? Need to know whether I should leave work early to get home to pick up my kids…

[It's mom not mum @rchcool]

Not good enough. This service should not have been cancelled.

[It's mom not mum @rchcool]

@SW_Help 8:33 KNG to WAT is cancelled but it is only running 3 minutes late? And now I’m going to be 20 minutes late to work. You can’t be this disdainful towards your passengers.

[It's mom not mum @rchcool]

@SW_Help But it just ran through the station carrying passengers and is only running 3 minutes late so very easily could have run the service as scheduled and which we all pay for

[It's mom not mum @rchcool]

@SW_Help Stuck on the tracks outside new Malden for over 20 minutes now, why can you not advance trains into stations so people can get off and try to get where they need to be? You have no capability to deal with emergencies that happen every single day it’s baffling

[It's mom not mum @rchcool]

@SW_Help Yes I know as I stated in my message. Why wasn’t this inspection done any one of the last 4 days when you weren’t running trains? No one on your line could get to work for 4 days and now on the 5th day the trains are all delayed or cancelled. Insane mismanagement @Heidi_Labour

[It's mom not mum @rchcool]

@SW_Help no trains for 4 days and now all trains on Shepperton line are delayed or canceled for a safety inspection? Why didn’t you inspect in the 4 days that you closed the lines?

[It's mom not mum @rchcool]

@SGNgas Sorry it’s not related to an emergency the gas works have obviously been planned and are being done around the neighbourhood in planned stages so I think we should have been informed

[It's mom not mum @rchcool]

@SGNgas our road has been dug up all week and now the path in front of our house has been blocked off. Perhaps not coincidentally we have had no heat/hot water 2 days this week. We received no notifications of any of these works, how long they will be continuing?

[It's mom not mum @rchcool]

@SGNgas Thanks for getting back to me Louise. Should we not have received notice of these works? Our gas supply is on again now but was off Sunday and Thursday. I will DM you if it happens again

[It's mom not mum @rchcool]

@SGNgas Hi Harry, it’s Latchmere Road, KT2 in Kingston