We would like to wish you a Merry Christmas and Prosperous New Year!
Thank you for your overwhelming support while we work towards re-establishing our automated service.
We look forward to being #BackOnTrack soon! π π₯³π
#London#TfL#Tube#Train#Trains
@ryanharrison83 @dilemma1979@FranPerillo@metline@TfL Hi Ryan, we would just like to confirm that we were not hacked. TfL implemented some changes to their online systems and we are working to update our systems in order for us to process claims again.
As you may have already noticed, TfL recently updated their website with additional log-in security to all user accounts.
We are working on a solution, and urge our users to manually claim back any delayed journeys in the interim. Will keep you postedβ¦
.@LDNOverground WHYYY do you cancel trains because of delays - waiting to leave from Stratford and youβre just cancelling trains that are three stops away bc of a fault on the other end of the line? Thank god for @reeclaim when you rely on this service for work π€·πΌββοΈ
@al_martin71@CentralLineRant Hi guys, unlike Incomplete Journey Refunds, there is no limit to the amount of Service Delay Refunds claims a commuter can make per month.
@NikHunt_@CentralLineRant Hi guys, unlike Incomplete Journey Refunds, there is no limit to the amount of Service Delay Refunds claims a commuter can make per month.
@4pageletter@TfL please contact them directly on 0343 222 1234 to discuss it with their customer service team.
Please also send us an email directly to [email protected] with your specific journey details, so we can look into why a claim was made for you on that journey. (2/2)
@4pageletter@TfL In our experience, TfL will reject claims for journeys that were not delayed the full 15 minutes, or where the delay was not caused by TfL. However, if you have reason to believe that TfL have incorrectly approved a claim, (1/2)