customer claim\\relations

[customer claim\\relations @relations22935]

@launellGb @launellGb
Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Laura M. @launellGb]

@mmarrriee @nextofficial I agree. Worst customer service ever. Actually no service at all. Never shop at Next again! Didn't get refund for a return, they keep asking the same details, again and again as if they don't bother to read the client's messages.

[customer claim\\relations @relations22935]

@iangarfield @iangarfield
Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Ian Garfield @iangarfield]

Hey @nextofficial when will you have the ladies matching family Hamish xmas PJ's in stock? My online order has been waiting for weeks now, nothing in stores either. Have the kids and mine, don't want to miss out on the full set. Can you help?

[customer claim\\relations @relations22935]

@reallyreeby @reallyreeby
Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[The Reeb @reallyreeby]

@nextofficial I contacted you via facebook messenger over a week and a half ago. You’ve drip fed responses and still haven’t resolved my query.

A week and a half!! #CustomerService is disgusting.

#next #shopping #onlineshopping #bbcwatchdog

[customer claim\\relations @relations22935]

@beth_hw @beth_hw
Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Beth ✨ @beth_hw]

@nextofficial I’ve used your chat service and WhatsApp to raise complaints about the same thing 3 times…no one seems to understand what I’m saying, or help. I want to make a formal complaint and again I’ve been told I can’t. Please help, I’m beyond frustrated.

[customer claim\\relations @relations22935]

@davidlloydreid @davidlloydreid
Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[David Reid @davidlloydreid]

@nextofficial I have had so many issues with late goods, missing parts and poor communications you offered me £55 in vouchers. I bought something with those vouchers and it arrived BROKEN. Now you expect me to pay to have it sent back to you. I'm absolutely sick of your company!

[customer claim\\relations @relations22935]

@Mumofcdeo @Mumofcdeo
Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[michelle 💖 @Mumofcdeo]

@nextofficial Can you help me with my query?

[customer claim\\relations @relations22935]

@lucylewikris @lucylewikris
Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Warren Stanhope @lucylewikris]

To anyone reading this DO NOT EVER ORDER FURNITURE FROM NEXT - sofa & armchair ordered July -15 week delivery due date - 17 weeks on & got an email to say sofa could be delivered FEBRUARY 2026! not good enough @nextofficial surely you knew of problems way before this!