call customer Advice

[call customer Advice @RequestNA]

@MarkNealOx We're here to help! Please follow back and shoot us a DM with your phone number. That way, we can look into this and provide a resolution directly.

[Mark Neal 🏴󠁧󠁢󠁥󠁮󠁧󠁿 @MarkNealOx]

@northernassist Your train guard on the 22:03 from Newton Aycliffe going towards Saltburn this evening was very friendly. Really nice bloke!

[call customer Advice @RequestNA]

@CalumSm60719769 Hello, we are truly sorry for the trouble you encountered. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately.

[call customer Advice @RequestNA]

@CalumSm60719769 Thanks for reaching out. Please follow back and send us a DM so we can assist you further. 📩

[Calum Smith @CalumSm60719769]

@ClarkeMicah Hi @ClarkeMicah I frequently travel on @northernassist trains and have several times complained to their very present conductors about "bare beating". Even though it is blatantly contrary to railway byelaws, like not having a valid ticket for travel, they are indifferent. Why?

[call customer Advice @RequestNA]

Thank you for your response, follow back and submit your email address and an active phone number for further assistance from our team🌐🗨️
@sichaplin2

[call customer Advice @RequestNA]

@sichaplin2 Thank you for your response, follow back and submit your email address and an active phone number for further assistance from our team🌐🗨️

[call customer Advice @RequestNA]

@sichaplin2 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Simon Chaplin @sichaplin2]

@northernassist I know it's far in advance, but is your 0652 from Bamber Bridge to Preston running tomorrow, as it is not coming up on any journey planners please

[call customer Advice @RequestNA]

Thank you for your response, follow back and submit your email address and an active phone number for further assistance from our team🌐🗨️
@Aehnen_

[call customer Advice @RequestNA]

@Aehnen_ Kindly follow our account and send us a direct message (DM) with the following details:

• Email address
• Reachable phone number

Once we receive the information, we will review your case and assist you accordingly.

Regards.

[call customer Advice @RequestNA]

@Aehnen_ Thank you for your response, follow back and submit your email address and an active phone number for further assistance from our team🌐🗨️

[call customer Advice @RequestNA]

Thank you for bringing this to our attention,My name is James_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly
@PamandPhil

[call customer Advice @RequestNA]

@EuropeanNick Kindly follow our account and send us a direct message (DM) with the following details:

• Email address
• Reachable phone number

Once we receive the information, we will review your case and assist you accordingly.

Regards.

[call customer Advice @RequestNA]

@EuropeanNick Hi,we apologise for the inconvenience occurred,our team is into resolving your issue,kindly follow back and share via DM your reachable phone number for easy reach and assist.Wendy

[Nick Stone @EuropeanNick]

@northernassist

Hello and trying to buy a Northern Explorer ticket. Repeatedly get this message.

Can you help, please.

Thank you.

[call customer Advice @RequestNA]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.
@Bigbecksy

[call customer Advice @RequestNA]

@Bigbecksy We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[call customer Advice @RequestNA]

@Bigbecksy Thank you for your response, follow back and submit your email address and an active phone number for further assistance from our team🌐🗨️

[Becksy Boy @Bigbecksy]

@northernassist can you explain why the 1701 to Crewe from Man Airport was cancelled when i checked at 1600 then was reinstated when I got to the station?