Retrograde Supply Co.

Dark humor but make it colorful 🌈

[Retrograde Supply Co. @rgsupplyco]

@woolblossom @junkofzeart @Shopify Did you get a refund email? I just received mine about 45 min ago.

[Retrograde Supply Co. @rgsupplyco]

@PeriPlushies @Shopify @ShopifySupport Check out the Shopify forum I’ve been keeping up with. Lots of juicy info in there. It seems everyone is getting a different response from support.

https://t.co/4bvhnbrDar

[Retrograde Supply Co. @rgsupplyco]

@rosuraie @woolblossom @ShopifySupport I got an update from support this morning. No progress on a resolution, timeline for a fix, or timeline for a refund. Basically, the same place we are yesterday except for the email Shopify sent recognizing the problem.

[Retrograde Supply Co. @rgsupplyco]

@TashianaReaves @ShopifySupport You are not alone! Something has to be done about this. I was an avid Shopify lover up and trusted them wholeheartedly with my business up until this incident. This has shattered my trust in them.

[Retrograde Supply Co. @rgsupplyco]

@JohnyDMN @mahdysenne @USPS @USPSHelp I will be demanding a refund. It would be absurd for it to be shipping credit.

[Retrograde Supply Co. @rgsupplyco]

@mahdysenne @JohnyDMN @USPS @USPSHelp I’m holding off on buying labels for 24 hours to see if more information comes to light.

[Retrograde Supply Co. @rgsupplyco]

@mahdysenne @JohnyDMN @USPS @USPSHelp I’ve been keeping up to date with this issue. Got charged $5500 last night. Current info is it won’t affect future orders. No fix or refund info as of now.

[Retrograde Supply Co. @rgsupplyco]

@woolblossom @ShopifySupport It's just awful communication especially when we are talking about thousands of $ vanishing overnight. I have also opened a support line with USPS to try to see if I can dig some information up about this from them. Not hopeful but worth a try.

[Retrograde Supply Co. @rgsupplyco]

@grlygrl1977 @ShopifySupport Not just you! I got charged $5000 in adjustments last night. I contacted Shopify support last night and they are supposed to follow up this morning. Haven't heard back yet. @ShopifySupport you guys should really put out a statement. This is a lot of money being messed with.

[Retrograde Supply Co. @rgsupplyco]

@woolblossom @Shopify You're not crazy! I got hit with $5500 in $22 and $7 price adjustments for the first time in 6 years of having Shopify. Definitely something funky going on!

[Vic 🇨🇦 | "Wild Lines" KS live now! @incaseyouart]

okay but this patch from @rgsupplyco is literally @danielhowell

all their stuff is great 👌

[Retrograde Supply Co. @rgsupplyco]

@ShopifySupport hey y'all, my most recent batch of orders is unable to print the packing slips. I am able to load the labels by themselves just fine but not the packing slips. Tried browser, clear cache, etc. Might be a bug.

[Retrograde Supply Co. @rgsupplyco]

Welp, I guess we're on twitter now.